Shift 1 (United States of America)
50% travel but home on most weekends! Per diem, credit card provided! "NOT an IT Tech role". Unifiller (a brand of Coperion)is looking for a Service Technician to join our team,with this position basedinArizona servicing customers primarily located in North America. As the Service Technician:when travellingyou will primarily be responsible for the technical service, training, and commissioning of Unifiller equipment at the Customer site;and when working from home you will be responsible for responding to customers calling in or emailing the Service Department looking for assistance.The Service Technician must be able to tackle assignments with minimal supervision. Work You'll Do: Service Technician
When travelling (primarily in North America) you will performon-site installations& commissioning of newequipment, servicing existing equipment, and training customers on how to best utilize their Unifiller equipment. While in the field, you will alsovisit customers around the area of the service calls to ensure maximized customer care. When working from homeyou will be responding to incoming emails and calls from customers seeking assistance, and continual learning. Manage customer expectations and maintain rapport with customers while examining complaints and identifying solutions Provide technical support on custom products with customers Document and provide detailed Daily Trip Reports,and submit Expense Reports, in a timely manner. Service trip preparation and coordinating travel plans withthe Field Service Coordinator. Possibility ofInternational travel upon request Assess potential sales opportunities at Customers' site(I.e. spare parts); suggest improved methods and techniques; recommend system improvements Exhibit a professional attitude and image with a commitment to quality service Carries out other duties as assigned
Basic Qualifications:
3 years of mechanical, electrical, pneumatic, and controls experience including, Allen Bradley and other PLC control systems and HMI panel screens Experience with mechanical devices thatare poweredbyelectricityand/orcompressedair Ability to solve problems independently and make improvement recommendations Experienced with Device Net/CanBUS/Ethernet industrial networks Proficient with MS Office, with excellence in Word and MS Project Capacity to interact with a variety of individuals from different backgrounds and cultures Available to travel at least 50% of the time(approx. 2 weeks away, 2 weeks at home andvaries depending on customer need). Must have a valid Passport for international travel and a valid driver's license
Preferred Qualifications:
Experience as a Service Technician travelling to customers' facilities Experience in the industrial food or bakery industry Bilingual English/Spanish(spoken & written) Who we are: Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
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Coperion Corporate
Jan 24, 2025