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Manager, Operations - Beauty, Sun-Wed 6:30 PM - 5:00 AM

Macy's
64,300-107,200
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Tennessee, Portland
1155 Vaughn Parkway (Show on map)
Feb 18, 2025

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities and develop short- and long-term strategic planning for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

What You Will Do



  • Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets, as well as providing guidance and support to direct reports.
  • Generate reports for management to keep them informed on key metrics.
  • Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
  • Conduct presentations to senior management as needed.
  • Identify, develop, and implement short and long-term strategies to enhance profitability, productivity, and efficiency within each operations department.
  • Continuously analyze work processes to identify optimization opportunities and implement improvements.
  • Cultivate a work culture dedicated to superior customer service and success.
  • Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
  • Manage all aspects of inventory control.
  • Drive and manage organizational growth-related changes.
  • Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
  • Develop training programs and ensure staff comprehension of the programs.
  • Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
  • Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.



Skills You Will Need

Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.

Strategic Planning: Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency in operations.

Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.

Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.

Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Who You Are



  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
  • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Ability to work a flexible schedule, including days, evenings, weekends, holidays.



What We Can Offer You



  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives, annual merit review and merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results



About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

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