Product Manager

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Product Manager is responsible for the overall development, evaluation, and optimization of iQ Credit Union's products, ensuring they align with our mission, brand values, and financial goals. This role combines deep analytical expertise with strategic vision to manage the full product lifecycle, including identifying opportunities for growth, improving member engagement, and driving product innovation. By leveraging data and collaborating across departments, the Product Manager ensures iQ's products remain relevant, competitive, and member-focused, supporting both organizational growth and financial success.

Essential Duties:

• Lead the development and execution of a comprehensive product strategy, managing the full lifecycle of deposit and lending products to meet member needs and organizational goals.
• Develop and maintain a product roadmap informed by data-driven insights that keeps iQ's offerings competitive, relevant, and in line with our member-focused, user-friendly approach.
• Analyze membership trends, product performance metrics, and market opportunities, presenting strategic recommendations on new products, enhancements, features, pricing, and distribution strategies.
• Lead the features design process for new deposit and loan products and update existing ones to reflect our members' needs and market trends.
• Guide the launch of new products and features, working with operations, retail, compliance, finance, organizational development, marketing, and IT teams to keep things on track, cost-effective, and well-coordinated.
• Drive market research efforts, including competitor analysis and member feedback collection through surveys, focus groups, and direct interactions, to ensure product strategies reflect evolving needs and market trends.
• Partner with marketing to shape the strategy, messaging, and campaigns that promote our products, ensuring they're easy for members to understand and use, driving product adoption and usage.
• Establish, track, and analyze key product metrics, report on their performance, and recommend changes to the roadmap as needed to meet member engagement, profitability, and growth goals.
• Provide insight and support for branching strategies, leveraging data to align product availability with member demand and strategic goals.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

Minimum five years' experience in product management or strategy, with a strong focus on data-driven decision-making. Experience in financial services or credit unions is preferred. Demonstrated focus on member experience or market-driven strategies. Professional certification in product management/product development and/or agile or design thinking preferred. Advanced analytical skills with proficiency in data interpretation and financial modeling. Experience with data visualization tools (e.g., Tableau, Power BI) and statistical analysis is highly desirable. Strong understanding of market research techniques and membership trend analysis.

Education:

Bachelor's degree in business, marketing, product management, project management, or related discipline.

We Value Diversity

At iQ, we believe that diverse experiences and skills make our team stronger. If you're passionate and driven to excel in this role, we encourage you to apply, even if you don't fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits, see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.