Lounge Hostess

Job Description:

Wingtips Lounge is searching for an enthusiastic Lounge Host who can provide exceptional customer service while checking in our lounge guests or explaining the lounge concept. Ideal candidates are proficient in computer check in systems and can speak to guests in a positive inviting tone.

With the first interaction with the customer, the Host must be helpful, friendly, courteous, and professional. The ideal candidate will have highly interactive personal skills and can engage with a wide variety of people. Must possess the ability to communicate with customers and fellow employees and serve as a team player under all types of conditions. Every guest contact begins and ends with your smile. Sharp and professional business etiquette is required. Uniform is mandatory; partial uniform provided.

Responsibilities:

• Greet guests, explain the lounge concept and check guests in on system.
• Provide friendly and professional service to guests, communicating with them by name whenever possible.
• Always remain visible throughout lounge with an approachable look and stance.
• Sell memberships and day pass program.
• Regularly check restrooms for cleanliness and stocking.
• Offer amenities to guests as needed.
• Respond to guest requests for assistance or information on Airport/Airline operations.
• Always maintains a clean and professional appearance.
• Interact with guests and take customer orders.
• Stay guest focused and nurture an excellent guest experience.
• Manage multiple guest tabs and correctly manage guest payment.
• Perform close-out paperwork at the end of each shift including reconciling data.
• Stock and replenish lounge items as needed.
• This position reports directly to the General Manager.
• Operates a credit card/electronic payment register and follows all cash-handling procedures as required.
• May perform other duties and responsibilities as assigned.

Minimum Requirements:

• Must have at least one year of face-to-face customer service experience in a hotel, restaurant, private club, lounge, or similar setting.
• Must possess at least a High School Diploma/GED equivalent
• Must pass a drug test/background check and be able to obtain airport security clearance.
• Must be able to lift 20-pound boxes and stand for a minimum of 8-hour shift.
• Strong customer service and interpersonal communication skills required.
• Must possess a positive attitude and solution-oriented thought process.
• Must be professional and well-kept, well-groomed with no visible tattoos, facial piercings or extreme makeup.
• Must be available and have a willingness to work flexible hours including nights, weekends and holidays.
• Long hours may sometimes by mandatory.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.