Sr. Internal Communications Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Manager of Internal Communications, you'll be responsible for supporting a best-in-class employee communications function to serve Docusign's global employee base, generate excitement, and drive strategic alignment for Docusign's next chapter as the Intelligent Agreement Management company, with a specific focus on, but not limited to, supporting Docusign's Customer Success org.

In this role, you'll work closely with business partners and members of our executive team to determine business goals and derive communications goals, strategy and tactics both company-wide, and for leaders' respective organizations. You will also lead the day-to-day intake and execution of org-level communications for the Customer Success teams.

We are looking for a communications professional who loves to dig into all aspects of the work. You'll need to be able to seek out information to support business goals, distill what you've found, create communications strategies, draft narratives and plans, and then implement. To succeed, you'll be proactive, organized, and able to thrive in a matrixed environment. You are creative and have top-notch writing skills, but you love a good edit. You enjoy the challenge a tight deadline brings and have the wit and scrappiness to meet it. You love to get into the weeds and help employees learn and thrive. You are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful.

This position is an individual contributor role reporting to the Employee Communications Director.

Responsibility

• Create employee communications strategies and implement plans for the Docusign employee base

• Manage regular internal org-level communications channels and events for the Customer Success team, including org-level Town Halls

• Draft and manage executive-level internal communications as-needed, including on behalf of the Docusign Chief Customer Success Officer

• Provide strategic counsel for Docusign cross-functional collaborators to ensure our employees have the information they need to reach our business goals

• Leverage internal communications tactics to foster community, drive engagement, and help business units achieve business goals

• Create communications plans and strategies that support business goals

• Devise necessary communications narratives, campaigns, and materials

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of communications experience at major corporations or agencies
• BS/BA degree or equivalent
  
  

Preferred

• Excellent written and verbal communication skills with ability to draft narratives and messaging that differentiates companies
• Flexibility and a bias to action
• An excitement to dig into the work personally - this is a lean and nimble team
• Experience at public companies
• Experience working with global teams in technology or enterprise settings
• Excellent cross-functional communication experience; proven experience thriving in a matrixed environment
• Strong ability to advocate and influence at any level: from executives to peers to working teams
• Strong copywriting and editing skills, with the ability to articulate complex issues in a clear and concise manner
• High emotional intelligence

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois and Colorado: $116,500.00 - $160,150.00 base salary

Washington, New Jersey and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

Washington DC: $122,300.00 - $168,200.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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