Member Advisor I

Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union's Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.

EDUCATION/CERTIFICATION: High School Diploma or Equivalent

EXPERIENCE REQUIRED: One (1) year financial institution experience

In lieu of financial institution experience: Two (2) years Call Center experience or three (3) years of customer service experience for every year of financial institution experience required.