Service Parts Administrator

What You'll Do

The Service Parts Administrator (SPA) position resides within the Horizon Technical Service Department. The SPA is responsible for coordinating the order entry process for those customers wishing to purchase spare/replacement parts and provides support via telephone and email for Horizon medical grade refrigerators and freezers to customers, sales representatives, and independent service companies. The SPA is also fully integrated with the Technical Service Representative (TSR) and provides support for processing warranty replacement parts identified by the TSR while support customers in the field.

• Respond to customer and sales representative product inquiries via telephone (medium volume) and email.
• Provide parts identification on medical grade refrigerators and freezers.
• Efficiently process orders in an ERP environment.
• Pick and package parts orders.
• Work closely with Senior Parts Administrator to create awareness to customer concerns and parts fulfillment shortfalls.
• Maintain and support customers and sales representatives throughout North America, responding to service parts issues and establishing rapport by phone, fax, or email.
• Utilize computer information systems for purposes of data retrieval and order entry.
• Attend professional workshops and seminars as assigned.
• Other duties may be assigned as need arises.

What You'll Bring

• Associates or bachelor's degree, or a minimum of three to five years in a customer oriented role
• Proficiency in Microsoft Office Suite; experience working in ERP system preferred
• Ability to collaborate seamlessly with other team members and employees
• Ability to manage multiple projects simultaneously and meet deadlines.
• Must possess good communication and interpersonal skills in order to communicate rapidly and effectively within the organization and to represent the company in a professional manner.
• Must be willing and able to independently pursue assignments with maximum problem-solving resolve and minimal supervision, but also must readily ask for direction and help when needed.
• Ability to shift priorities as needed and work in a fast-paced environment.
• Must be willing and able to independently pursue assignments with maximum problem-solving resolve and minimal supervision, but also must readily ask for direction and help when needed.
• Ability to shift priorities as needed and work in a fast-paced environment.