Applications Support Analyst (Field)

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management at-risk, design-build and public-private partnerships. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, primary and higher education, justice, and solar energy. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement and employee development. Its employees consistently rank Moss as one of the best places to work

SCOPE AND ORGANIZATIONAL IMPACT

The Application Support Analyst I (Field) provides high-touch, front-line support to end users at our solar sites. This role focuses on troubleshooting applications and software issues while guiding users on efficiently and effectively utilizing various software programs to meet business objectives across departments, including operations, development, and other business units.

CORE FUNCTIONS

Strategy & Planning

* Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.

* Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

Acquisition & Deployment

* Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

* Field incoming problem cases from end users to resolve application and software issues.

* Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

* Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

* Perform hands-on fixes at the software level including configuring systems and applications.

* Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

* Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

* Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

* Maintain and enhance performance of all new and existing software and applications across the organization.

* Identify and learn appropriate software applications used and supported by the organization.

* Post software updates, knowledge bases, and frequently asked questions resources on company SharePoint to assist in problem resolution.

POSITION REQUIREMENTS

Formal Education & Certification

* College diploma or university degree in the field of computer science, information systems, or related field.

Knowledge & Experience

* Hands-on knowledge of and experience with mobile and desktop applications.

* Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

* Able to develop and interpret technical documentation for training and end user procedures.

* Good understanding of the organization's goals and objectives.

Personal Attributes

* Highly self-motivated and directed.

* Ability to absorb new ideas and concepts quickly.

* Good analytical and problem-solving abilities.

* Ability to effectively prioritize and execute tasks in a high-pressure environment.

* Ability to conduct research into software development and delivery concepts, as well as technical application issues.

* Ability to present ideas in business-friendly and user-friendly language.

* Very strong customer service orientation.

* Excellent written, oral, interpersonal, and presentational skills.

* Experience working in a team-oriented, collaborative environment.

Work Conditions

* 80% +/- travel between jobsites nationally required.

* Sitting for extended periods of time.

* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

* Lifting and transporting moderately heavy objects, such as computers and peripherals.

JOB TITLE: APPLICATIONS SUPPORT MANGER (FIELD)

JOB LOCATION: FORT LAUDERDALE, FL

CLASSIFICATION: FULL TIME - EXEMPT - SALARIED

REPORTS TO: SR. MANAGER OF SOLAR SYSTEMS

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.