New

Customer Service Rep 2 - 1st shift (hybrid)

SITE Staffing, Inc
$25.00 / hr
United States, Wisconsin, Fond du lac
Jan 21, 2025
Customer Service Rep 2 1st shift, 7:30am-4:30pm, schedule to be discussed in interview, typically we are in the office days is Tuesday and Wednesdays, hybrid position ***this position is located in Fond du lac, Wisconsin Pay: $25/hour (5 month assignment) Job Description: Agent directly responds, processes, resolves, or provides information for questions, inquires or complaints received by phone, e-mail, or any other electronic form of communication. Each call will be accurately documented through call closing/resolution. The agent will be responsible for providing support in the following areas: Provide support via phone and case management to customers regarding basic questions, such as assisting users log in to our new online portal Ensure customer satisfaction Identify, research, and resolve customer issues in a timely manner Follow processes and procedures Document call details Work closely within the team and with other departments Perform all other departmental-related duties as assigned or requested Knowledge, Skill, and Ability Requirements: Computer Literacy Good troubleshooting skills Knowledgeable in Microsoft Office Knowledgeable in various Internet Browsers and Operating Systems Ability to manage 40+ calls per day Ability to multi-task Ability to follow defined policy and procedures Spanish-speaking skills are a plus but not required French-speaking skills are a plus but not required Education and Experience: 1-3 years prior Customer Service Experience High school diploma or equivalent required