NCAtrak Product Manager

About the Organization
National Children’s Alliance (NCA) is the national association and accrediting body for Children’s Advocacy Centers (CACs). Formed in 1988, NCA has been providing support, technical assistance, and quality assurance for CACs, while serving as a voice for abused children for more than 25 years.

NCA's Commitment to Diversity, Equity, and Inclusion
National Children’s Alliance (NCA) is committed to a diversity, equity, and inclusion (DEI) within our staff, board, and Children’s Advocacy Center (CAC) movement. A diverse, equitable, and inclusive movement is critical not only to achieve a just and welcoming work environment for our workforce and partners: it also impossible to effectively serve children and families across this country without a movement of agencies and professionals that reflect them and understand their needs.

As the national association and accrediting body for CACs, NCA is committed to achieving universal access to CAC services for children in every community in America and is uniquely positioned to ensure CACs both have the resources they need to truly serve America’s diverse population and also that their accreditation with us requires that they do so equitably and inclusively.

Position Summary
The NCAtrak Product Manager is responsible for the day-to-day management, upkeep, and advancement of NCAtrak and its associated systems, ensuring prompt resolution of any technical issues detected. They will oversee all phases of NCAtrak development projects, from initial planning and budgeting to eventual deployment, and handle all interactions with NCAtrak contractors, vendors, and collaborators. Additionally, they devise marketing and business plans to enhance NCAtrak's visibility and attract more subscribers. The NCAtrak Product Manager reports to the Senior Technology Manager for supervision.

Essential Functions
• Develop the business strategy and rationale for planned NCAtrak features and development.
• Research and define the requirements for new features, improvements, and bug fixes, including creating mock-ups, testing plans, and acceptance criteria.
• Create and maintain roadmaps of planned NCAtrak development and ensure that NCAtrak users and the field are informed of new updates and features.
• Maintain the NCAtrak database and ensure the accuracy of records for all users, organizations, invoicing, and subscriptions.
• Oversee the entirety of the subscription process, including new subscriber onboardings, renewals of existing subscribers, invoicing, accounts receivable communications, and termination of non-renewing subscribers.
• Perform supervision and administrative duties for the NCAtrak team.
• Provide timely reports to accounting of upcoming subscription renewals and any applicable group billing or payment plan arrangements.
• Oversee the collection of semi-annual NCA statistics from NCA member CACs, including communication and validation efforts.
• Develop and implement NCAtrak policies, procedures, user manuals, and user lists in accordance with all legal requirements (e.g. HIPAA/HITECH) and industry best practices (e.g. NIST CSF, COOP, etc.).
• Provide technical support for NCAtrak-based research projects and ensure all inactive data and records are deleted in accordance with data deletion procedures.
• Ensure successful integration between NCAtrak and the Association Management System (AMS).
• Conduct in-person and virtual trainings on the NCAtrak product functionality and services.
• Assist customers in navigating the NCAtrak product, troubleshooting issues, and resolving problems effectively.
• Understanding membership needs, demonstrating the value proposition of our software, and closing deals to drive revenue growth.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Maintain and sustain vendor relationships (CGI, ClearData, Etc.).
• Other duties as assigned by the Senior Technology Manager, Vice President of Operations, and Chief Executive Officer.
• Manage a robust and effective set of quality assurance practices.
• Other duties as assigned.

Knowledge and Skills Required
• A bachelor’s degree in computer science, data science, software development, data analytics, business administration, or relevant technical experience and certifications.
• Demonstrated experience or certification in principles of data security, web application development, and database administration.
• Experience or certification in Microsoft Azure and SQL databases (T-SQL is preferred).
• Knowledge of AGILE, DevOps, CI/CD, and web application development principles.
• A high degree of integrity, ethical decision making, and commitment to maintaining confidentiality.
• Detail-oriented with exceptional project management skills.
• Good written and oral communication skills.
• A positive, solution-oriented approach to problem-solving.
• Ability to learn and adapt to new technology systems.
• Ability to translate complex problems clearly and in non-technical terms.
• Ability to work both independently and as a team member in a fully remote environment.
• Experience with project management, data querying, and reporting tools (preferred tools include SSMS, Power BI, Azure DevOps, Microsoft Project, and Viva Goals).

Work Environment/Physical Requirements
• This position is mainly sedentary and may require lifting of up to 20 lbs.
• This position will require travel approximately 25%.
• Covid-19 Vaccination required. Reasonable medical accommodations considered.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• Monday to Friday 9:00 am to 5:00 pm, Eastern Time Zone; some weekends and nights required.

National Children’s Alliance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.