Customer Service Representative

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland Small Tube Products is hiring a Customer Service Representative. The Customer Service Representative will be responsible for maintaining and servicing specific territory, assists and performs duties specific to the operations of the Customer Service Department. Established a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements.

This role is located in Duncansville, PA and will be fully on-site.

Schedule: Monday - Friday 7:30AM - 4:00PM

Customer Service Representative Responsibilities:

Leads quote preparation process and ensures timely response/communication with customer.
• Gathers appropriate product requirements from customers to ensure accurate costing and production requirements are developed.
• Works with key accounts for special projects and pricing of new items.
• Familiarizes self with product line, pricing structure, lead times, and various marketing/promotional activities as needed.
• Communicates with Process Engineering, Raw Materials, Shipping and other departments to ensure the highest level of customer support possible.
• Directs customers to appropriate internal contacts for technical assistance/guidance.
• Informs outside salespersons of customer contact within specific territories.
• Enters orders for production, expedites as needed.
• Maintains files (electronic and/or hardcopy) on customers as required.
• Prepares invoicing for the computer in a timely manner.
• Assists with the training of personnel within the department.
• Advises customers when necessary of shipment delays or other information.
• Performs in a manner that will prevent errors and omissions, at both the customer level and internally.

Customer Service Representative Qualifications:

• Effective communication with customers, department members, and other employees.
• Completion/resolution of assigned tasks and customer inquiries in an accurate and timely manner.
• Achievement of assigned objectives.
• Maintain/continue professional development of self.
• 0-2 years of experience in a sales/ customer service role
• High School diploma or equivalent

Joining Wieland's team gives you...

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 8,000+ employees worldwide and 35+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs - Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.