Customer Relationship Manager

Sabel Systems Technology Solutions, LLC.
$130,000.00 - $160,000.00 / yr
United States, California, El Segundo
Jan 18, 2025
Who We Are Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: *"Get quality and secure solutions in the customers hands as soon as possible".* Who We Need Sabel Systems is seeking an experienced people leader to be a Team/Customer Relationship Manager of an IT Helpdesk for a large U.S. Space Force engagement located at LA AFB in El Segundo, CA. This hybrid remote + in-person, local area position will lead and supervise a team of IT Helpdesk professionals and help grow the user base of the cloud product. The ideal candidate has experience working in the DoD and familiarity with DoD culture and organization and is an expert presenter, relationship builder, and communicator. The Manager will be a key member of our rapidly growing Space Systems Command (SSC) portfolio and ensure the success of our Space Force clients' Digital Engineering transformation. In addition to leading the IT Helpdesk team, the Manager is responsible for promoting Sabel system products via in-person, live product demonstrations and briefings to customers at LA AFB. Additionally, the Manager is responsible for project cost, schedule, and delivery quality including profit and loss (P&L). The Manager provides budgetary estimates and drafts task language as required to meet evolving U.S. Space Force needs. This position requires an understanding of contracting with the Federal Government. The Manager recruits, retains, and grows team skills to meet current and anticipate future client needs. The Manager provides mentorship to junior leaders to develop future Managers. The ideal candidate has prior military or DOD civilian leadership/supervisor experience and a broad understanding of Information Technology within the DoD. The position requires a full Secret clearance with the ability to be cleared to Top Secret. What You'll Do Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Lead and directly supervise a team of remote IT Helpdesk professionals supporting a Sabel Systems cloud based Digital Engineering Environment (DEE) Provide in-person, live demonstrations, briefings, etc of Sabel System products with customers located on LA AFB Provide in-person customer support at LA AFB on as needed basis Capture customer functional use cases and/or software requirements for incorporation into the DEE product roadmap Innovate - build better IT Helpdesk processes and elevate end user experiences Lead development of compelling deliverables (expert with MS Office products (PowerPoint, Word, Excel)) Recruit, retain, right-skill, and lead a team of management and technology consultants Identify, pursue, and close on business opportunities Ensure compliance with contractual requirements Manage engagement P&L Your Qualifications Required Live within a drivable distance to customers at LA AFB, El Segundo, CA. Secret Clearance (Clearable to Top Secret) Expert Communication both in-person and written Program/Project Management Experience Broad IT Understanding Team Management, Supervision, & Mentorship Experience Client Management & Relationship Building Experience Travel up to 10% to LA AFB (Remote in LA) Desired Engagement Financials Management Business Development Experience Bid & Proposal Experience a plus Experience with Atlassian Jira/Confluence PMP OR DAU PM Certification Sec+