Senior Associate, People Operations

Senior Associate, People Operations The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-on team focused on gathering business requirements, optimizing, and implementing people processes as we launch or enhance some of the most complex operations around the world.

What you'll do (Responsibilities):

People Operations:

• Provide day to day People Operations support in our case management tool including troubleshooting tier 1 issues such as Employment Verification Letters, Help Desk Call Center, Invoices, standard documentation drafting, Personnel filing

• Partner with HR Business Partners, Managers and Employees to provide broad HR Operational support as needed

• Perform operational duties required to keep processes running consistently through various technologies such as (Salesforce, DocuSign, WorkDay, etc.)

• Gain an understanding of how the business operates and apply that knowledge to all aspects of people-related strategy, programs, and practices; lead with the business

• Ensure data quality and integrity by performing regular maintenance and system audits

• Support development of standard reporting and ad hoc report requests

• Partner with cross-functional teams to troubleshoot and remedy system issues

• Participate in ad-hoc requests for People Team as needed including but not limited to analysis, auditing, project management, administrative tasks, etc

• New Hire Pre Day 1 & Day 1 coordination weekly

• US I-9 documentation collection, scanning & tracking

• Bachelor's degree in business administration, Human Resources or related field is required

• At least 0-2 years of Workday HCM experience required

• At least 1-3 years of general HR Operations, People Operations experience

• Proven ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative

• Solid Excel skills that show proficiency in pivot tables, v-lookups and charts.

• Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines

• Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process

• Experience in improving and identifying issues in processes, suggesting user focused improvements, and navigating/influencing cross-functional teams to drive these changes

• Exceptional attention to detail and solid time management

• A welcoming and helpful attitude with high level of creativity, flexibility and openness to change

Base Pay: $25.24 - $33.65 per hour

*The base pay and variable incentive pay above is for New York based hires only. If hired in a location other than New York, base pay may vary.

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.