Project Manager, Patient Access

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Project Manager in the Patient Access will plan, supervise, and manage multiple large and complex projects. These projects will be performed in collaboration with project team members and stakeholders. The Project Manager is expected to be able to deliver, within the constraints of scope, quality, time and cost to complete project solutions utilizing the Project Management methodology and standards. This senior level position will support several diverse programs and projects across the Patient Access Center. Responsibilities include providing project management leadership, as well as establishing and maintaining outstanding project management tools and practices for operational, strategic, integration or transformation projects. Provide mentoring to junior project managers and/or project coordinators. Ability to work within a fast-paced environment to deliver high quality solutions and play an integral part of a cohesive team. Exceptional ability to work successfully with executives and physician teams is required.

Responsibilities

A day in the life of a Project Manager in the Patient Access at Hackensack Meridian Health includes:

• Lead project efforts, including project scoping and prioritization and identification of all stakeholders; determine requirements for each stage or aspect of the project.
• Develop and exercise scope change control; completes project charter and obtains approval from all stakeholders.
• Identify and manage risks associated with a project and implement strategies to reduce those risks; enforce project standards across the project teams and perform project reviews, including quality assurance and risk reviews.
• Recommend course of action regarding project issues/concerns, implement mitigation plans, and escalate risks and issues to management as necessary.
• Build a cohesive project plan, engaging input of others in defining tasks and estimating the duration of all related activities. Create and execute project plans, revising through formal change control as appropriate.
• Establish and oversee project expenditures and budgets; Work with financial stakeholders to ensure that the project remains within financial and regulatory guidelines.
• Plan, direct and coordinate project activities, manage resources and sequence activities to ensure that objectives are accomplished within project timeframes.
• Maintain project focus by reordering tasks, shifting priorities, engaging resources, or otherwise managing unexpected occurrences.
• Employ change control skills and manage to the expectations of end-users and management.
• Manage systems and operational issues related to security, privacy and stability and work with relevant departments to address the issues appropriately.
• Participate in measurement activities required to report on project effectiveness, value capture, or other outcomes and success measurements, when necessary.
• Demonstrate effective mediation, negotiation, communication and presentation skills; Apply specific professional expertise and training to promote decision-making and facilitate issue resolution.
• Effectively communicates relevant project information across the organization, which involves giving presentations to senior leadership.
• Communicate effectively with Physicians, executives, managers, clinical teams and other staff by analyzing user needs, applying logical reasoning, defining system requirements, and developing documentation.
• Complete follow-up and schedule meetings with task owners on open items.
• Maintain project meeting minutes, issue tracker and schedule project meetings.
• Acts as mentor to junior project managers/coordinators and assists them with project management activities.
• Serve as a mentor, coach, and role model in developing others as project leaders.
• Perform project closeout, including Lessons Learned activity.
• Manage staff in accordance with organizational policies and applicable laws.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in Healthcare, Business Administration or other related field.
• Minimum of 5 years of project management experience.
• Experience in extensive planning, leading teams, presentations to senior management, and working with cross-functional teams in a matrix organization
• Experience with Project Management Book of Knowledge (PMBOK), Agile or other Project Management approach.
• Strong leadership skills and ability to facilitate cross functional teams.
• Strong project management skills, ability to manage multiple projects at once.
• Strong communication (written/verbal) skills.

Education, Knowledge, Skills and Abilities Preferred:

• MS or MBA.

Licenses and Certifications Required:

• Certificate in Applied Project Management (CAPM), or Project Management Professional (PMP), or Program Management Professional (PgMP), or Six Sigma or Lean Sigma training/certification, or Disciplined Agile Scrum Master (DASM),or Scrum Alliance Certified Scrum Master (CSM), or (Discipline Agile Coach (DAC) or a Master's degree in Project Management.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.