RbA Inside Sales Confirmation Rep

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

PRIMARY RESPONSIBILITIES:

• Lead Handling - Follow RbA Confirmation processes to manage homeowner experience and business needs to issue quality leads
• Quality Check - Identify potential concerns on leads & have a deeper discussion with homeowner to qualify project
• Scheduling & Rescheduling - When time allows, assist the RbA traditional team to set appointments; resell the value of the visit when a homeowner wants to cancel or reschedule
• Communication - Interact via phone, text, and email with homeowners and internal partners

QUALIFICATIONS AND SKILLS:

• High school Education/GED or equivalent is required
• Minimum of one year of sales, contact center, and/or marketing experience preferred
• Proficient working with multiple programs
  Confirmers use: Texting software, Enabled+, rForce, MS Teams, OneNote, etc.
• Work efficiently and effectively
• Active listener who is meticulous with details and notetaking
• Strong verbal and written communication skills
• Ability to multitask and solve problems
• Flexible and resilient in adapting to multiple demands, shifting priorities, and
  changing business conditions
• Has a positive mindset that allows you to work well with peers and independently
• Ability to work overtime and non-traditional hours (evenings and weekends) as needed

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

At this time, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.

In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $17.48-$26.22 plus incentives.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.