PC Support Specialist (911PCSS)

Company Summary:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

As a PC support specialist, you are responsible for maintaining and installing organization

workstations, Mobile Devices, and other peripherals in the MECU environment. The candidate will provide technical support in activities associated with identifying, prioritizing, and resolving

reported problems within the MECU corporate helpdesk. These activities include recognition,

research, isolation, resolution, and follow-up with end-users and/or third-party vendors.

Position Responsibilities:

A PC support specialist helps End-users with computer hardware and software, and their responsibilities include:

• Troubleshooting malfunctions with hardware, software, operating system, and network problems
• Set up and repair computer equipment and related devices.
• Maintaining system capabilities by testing existing equipment and programs
• Trying out new systems and software
• Document changes, software revisions, and problems
• Training End-user on proper use of hardware and software
• Analyze End-user computer problems to diagnose them and determine the cause
• Submit tickets for End-user on their IT problems
• Guide End-user through the recommended problem-solving steps
• Install and train End-users on new hardware or software
• Inform team members and managers of major problems or End-users recurring concerns
• Stay up to date with new technology and industry best practices
• Provisioning and de-provisioning users in Active Directory

Required Skillset & Experience/Education:

• Bachelor's in Information Technology, Computer Science or related field - Required
• Fundamental understanding of computer architecture
• Strong understanding and experience using and troubleshooting Microsoft Windows desktop operating systems
• Fundamental knowledge and experience troubleshooting basic PC networking issues
• Familiar of Active Directory users/computers, group management
• Travel to various branch locations - Required
• Rotational evening and weekend support - Required
• Must be able to lift/move up to 50lbs.

Preferred education and certifications:

• CompTIA A+
• CompTIA Network+

Compensation:

Salary Range per hour, depending on experience and qualifications

• $20.28 - 29.42

Benefits at MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Work Location and Physical Demands:

This position is located at Corporate Headquarters. Employees in this role may apply for a hybrid work schedule after the successful completion of their 90-day conditional period. Approval is subject to performance, department needs, organizational resources, and manager's discretion. The schedule may include some Holidays and Saturday hours based on departmental needs.