Data Support Analyst

Requisition ID:872584

Position:Full-Time

Total Rewards:Benefits/Incentive Information

EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

EssilorLuxottica's Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

GENERAL FUNCTION

The Data Support Analyst will be responsible for managing and analyzing data, supporting Customer Experience group with data-driven insights, and ensuring data integrity and accuracy. Effectively operate and maintain existing databases and related applications and utilization includes but not limited to data importation, queries, back-end / front-end updates and troubleshooting. This role is crucial in helping the organization make informed decisions based on reliable data.

MAJOR DUTIES AND RESPONSIBILITIES

• Export data from various sources at various intervals (daily, weekly, and monthly).
• Import/upload data to various databases at various intervals (daily, weekly, and monthly).
• Analyze large datasets to identify trends, patterns, and anomalies. Generate reports and dashboards to provide actionable insights to stakeholders.
• Manage the various suggestions form associated with the applications owned the data fulfillment team (Business Retention Team).
• Create and deploy regular and unplanned queries of existing databases for Customer Service and Order Management leadership.
• Participate in the creation and maintenance of databases.
• Attend department meetings as representative of the data needs fulfillment goals.
• Work closely with cross-functional teams, including customer service, sales, and operations, to understand their data needs and deliver solutions.
• Perform regular data quality checks and implement corrective actions as needed. Assist data cleansing validation processes.
• Contribute to data-related projects, including system upgrades and new tool implementations.
• Participate in the creation, deployment and maintenance of automation projects.

BASIC QUALIFICATIONS

• Associates Degree in office computing or related discipline
• Minimum 1 year experience needed
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, both verbal and written
• Ability to work collaborative in team environment and manage multiple tasks effectively

PREFERRED QUALIFICATIONS

• Experience with Microsoft Office applications, database management, data visualization and query languages.
• Optical Experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.