Customer Service Representative for Absence Management Dept - (Remote)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Customer Service Representative to join our growing team.

Job Summary:

As a Customer Service Representative, you will be at the forefront of delivering exceptional service, serving as the first point of contact for our valued customers. In this instrumental role, you will handle incoming calls with professionalism and care, resolving customer inquiries, addressing complaints, and fulfilling requests. Your ability to provide effective solutions while adhering to our internal policies and procedures will make a lasting impact on customer satisfaction and our organization's success. If you thrive in this type of environment and enjoy helping others, this is the perfect opportunity for you!

Responsibilities:

• Develop and maintain a comprehensive understanding of internal policies, procedures, and services to effectively assist customers.
• Use automated systems to accurately log, retrieve, and update information while ensuring timely data entry.
• Handle customer inquiries via telephone, email, fax, or mail and provide responses within required turnaround times.
• Address telephone inquiries promptly, accurately, and courteously, ensuring a positive customer experience.
• Collaborate with external partners, including hospitals, physicians, beneficiaries, and other program recipients, to resolve issues and provide support.
• Act as a liaison between internal teams and external partners, ensuring seamless communication and issue resolution.
• Investigate, resolve, or escalate issues to the appropriate team.
• Consistently meet or exceed departmental standards for call volume and service quality.
• Initiate cases by collecting and entering accurate demographic, provider, and procedure information into the system.

Required Qualifications

• High school diploma or equivalent required.
• Customer Service experience.

Preferred Qualifications

• Knowledge of medical terminology and familiarity with the health insurance industry.
• Effective verbal communication and active listening skills to engage with customers and partners.
• Bilingual proficiency in Spanish and English is a plus.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is $18.00 per hour

Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.