Global Customer Experience Intern

The Global Customer Experience team is looking for a creative, self-starting, energetic intern for the summer of 2025! This internship will be focused on identifying tactical opportunities to delight our customers, ultimately ending the summer with a proposal to for business leaders to assess and leverage moving forward.

Learning current Zoetis experiences for our customers

Partner with various subject matter experts in the US commercial team to understand the current journeys of experiences of our customers:

• Reviewing online experiences
• Shadowing a field rep, as well as a digital rep
• Shadowing a call center agent
• Reviewing the current documented journeys
• Understanding the Zoetis brand promise

Data and Analytics Review:

Deep diving into our current customer experience insights and analytics to understand potential quantifiable impact to concepts

• Training and using Qualtrics XM Discover

Researching and Assessing
As a self-starter, you will apply your learning of our current experiences:

• Research great experiences for our customers with other brands they interact with
• Assess where the biggest "moments that matter" opportunities are for Zoetis
• Investigating the interest and feasibility of the concepts with the subject matter experts
• Building a proposal for these opportunities with prioritization incorporated

Final Proposal and Presentation

By the end of the internship, you will have a proposal built (with the guidance of our CX team) that proposes our greatest opportunities to key business leaders based on your findings.

Qualifications (Training, Education, & Prior Experience):

Education and Experience:

• Pursuing a degree in Computer Science, Business Administration, or related field
• 0-1+ years of prior intern experience

Knowledge, Skills, Ability Requirements:

Knowledge, Skills, Ability Requirements:

• A naturally creative mindset, preferably having examples from prior projects
• An understanding of current consumer experiences and social trends
• Desire understand issues and trends facing the Animal Health industry
• Tech-Interested/Driven
• Communication Skills: Ability to communicate effectively
• Must be highly motivated and committed to achieving results and have a strong sense of ownership and follow-through to resolution

Travel Requirements: No Travel

The following hourly pay rates reflect the anticipated base pay for this position:

If the selected candidate is a student pursuing an Associate-level degree: $16.00 per hour

If the selected candidate is a student pursuing an Undergraduate-level degree: $20.00 per hour

If the selected candidate is a student pursing a Graduate-level degree: $32.50 per hour

If the selected candidate is a student pursuing a Doctorate-level degree: $36.00 per hour

The following hourly pay rates reflect the anticipated base pay for this position if a selected candidate were to be located in California, Connecticut, District of Columbia, Illinois (Chicago area), Massachusetts, New Jersey, New York, Washington (Seattle area):

Student pursuing an Associate-level degree: $17.00 per hour

Student pursuing an Undergraduate-level degree: $22.00 per hour

Student pursing a Graduate-level degree: $36.40 per hour

Student pursuing a Doctorate-level degree: $40.30 per hour

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.