Family Services Support Specialist

Wherever there is a need in Rock County you'll find the Salvation Army. We help our community in many ways; providing housing, overcoming poverty, and helping cure hunger. Each year, The Salvation Army provides over 10 million nights of lodging to those in need. Our group homes, emergency shelters, and transitional living centers provide housing, food, and overnight lodging for varying amounts of time to destitute families, the homeless, the displaced, and to youth where family care is undesirable or unavailable. Through our holistic approach to serving the whole person, we supplement every shelter service with emotional and spiritual support. Through programs that serve the body, mind and soul, we alleviate the symptoms of poverty, then work to address the root issues that cause it. This holistic approach helps create sustainable change in millions of lives, every single day. To help make a difference in your community, apply today!

The Family Services Support Specialist will be the first point of contact for people coming to The Salvation Army food pantry. Answers phones, assists clients with getting food and/or personal items, and assists with incoming donations.

About the role:

• Greets clients and visitors to the food pantry, providing information, service delivery, and other relevant program information as needed, including other community resources to help meet immediate needs.
• Provides clients seeking emergency assistance (ie. motel voucher, gas, etc.) the appropriate form and informs case manager that client needs emergency assistance.
• Performs a range of duties to assist with food pantry. Assist clients needing food, personal items, pet food, etc. by completing TEFAP form and/or other required documentation and getting food order for clients.
• Keeps the bread, bakery and surplus items stocked and orderly.
• Answers incoming phone calls and responds and/or routes appropriately.
• Keep accurate documentation of phone calls, interviews, etc. of all client contacts.
• Assures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to Service Point, SIMS and National Statistical System.
• Receives incoming donations and provides receipts and/or documents donation as instructed
• Assists with seasonal programs, e.g. Christmas Assistance.
• Promotes Salvation Army programs and encourages/invites clients to attend.
• Maintains confidential records compliant with TSA policies.

Education: High school diploma or equivalent

Experience: Previous clerical experience desired.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.