Visitor Experience Ambassador - Spring 2025

Cincinnati Zoo
United States, Ohio, Cincinnati
3400 Vine Street (Show on map)
Jan 16, 2025
Visitor Experience Ambassador - Spring 2025 Overview: The Cincinnati Zoo & Botanical Garden (CZBG) is seeking enthusiastic, outgoing individuals ready to create unforgettable experiences for our visitors. As a member of the Visitor Experience Department, you'll have the chance to make a meaningful impact on hundreds of thousands of guests, both from the Greater Cincinnati area and around the globe. Our team works together to deliver an exceptional, INSPIRED Visitor Experience every day. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion, & a Sense of Ownership, supporting Accountability, Mutual Trust, & Respect, & embracing Progressive Thinking, we've developed/created a dedicated team that focuses on our visitors, community, & future. We are looking for Ambassadors anticipating working Spring 2025. The estimated start date for this position will be March 8th. Returning refresher training will be held on February 22nd and 23rd. Please plan for these dates if you are filling out a re-application. Key Responsibilities: As a Visitor Experience Ambassador, you'll play a vital role in ensuring our guests have a safe, enjoyable, and memorable visit. Your duties will include: Turnstiles: Greeting and welcoming visitors while managing our turnstiles Parking Lots: Ensuring the safe and efficient flow of traffic in and out of parking lots. Ticketing/Membership: Helping guests select the tickets or memberships that best meet their needs. Welcome Center: Assisting guests with rentals and wayfinding. Safari Train & Conservation Carousel: Register and ride operations. Giraffe Feedings: Register operations. Requirements: 16 years of age or older. (Minors will be required to provide a work permit when applicable.) Constantly work outdoors in all climates & weather conditions with prolonged stationary positions/traversing at all locations. Move, transport or position 35 lbs. unassisted. Communicate with the public in a positive, friendly manner. Must be trainable on cash handling & maintain proper skill level. CZBG is committed to supporting employee success. While we strive to accommodate individual needs, we recognize that some requests may not be feasible. However, we are dedicated to working collaboratively with our team to find the best solutions. Availability: This is a seasonal, non-benefitted position with variable hours ranging from 15-40 per week (not to exceed an annual total of 1500 hours). Must be available at least 3 days per week, including 1 weekend day (Saturday or Sunday). Students may initially provide availability for 2 days per week, increasing to 3 days once classes are over. Shifts range from 8:00 a.m. to 8:30 p.m., with most shifts falling between 8:00 a.m. and 5:00 p.m. Shifts typically last 5-8 hours. Benefits: Competitive pay starting at $14/hour Premium Pay on designated dates Opportunities for performance-based pay increases Flexible scheduling to accommodate students and retirees Complimentary Zoo tickets and employee discounts Incentive programs and employee engagement opportunities A fun, team-oriented work environment Free Metro Bus pass for the duration of employment Opportunities for personal and professional growth What Makes a Great Visitor Experience Ambassador: A friendly, empathetic attitude and the ability to connect with people from diverse backgrounds. Enthusiasm and energy to create a welcoming atmosphere for guests. A willingness to adapt and learn on the job. A passion for wildlife and connecting people with nature. What You'll Gain: Through hands-on training and team engagement, you will: Build valuable skills and enhance your resume. Develop transferable talents for any career field. Improve interpersonal communication through guest interactions. Strengthen critical thinking and problem-solving abilities. Gain experience with cash handling and logistical planning. Join our team and help create unforgettable moments for visitors at the Cincinnati Zoo & Botanical Garden! We strive to be an organization that is diverse and reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion and belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization's diversity and who want to walk alongside us in our commitment to inclusion and equity.