Member Services Associate

Massachusetts General Hospital
United States, Massachusetts, Boston
10 Whittier Place (Show on map)
Jan 16, 2025
The Member Services Associate is the "concierge" of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Associate is an informational resource to all members, guests, and prospective members. This important position must possess general computer skills, a good telephone manner, and a professional attitude toward the general public. Responsibilities include but are not limited to: Member check-in Member bookings and group fitness class reservations. Greeting members, guests and prospective members in a professional manner. Being an "informational resource" for members. Club Tours Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc. Marketing and sales of all membership and club programs and services. Use of POS system/cash register Use of MindBody Internet based Membership Program Answering busy telephone lines. Club opening and closing procedures Communicate pertinent information and feedback to appropriate managers. Maintain a clean and organized workspace. All other tasks directed by management *QUALIFICATIONS:* 1 year in a customer service position. General Computer skills - Internet based programs, Microsoft Word, Excel, Outlook. Use of cash register/POS systems. High School Diploma/GED Can this role accept experience in lieu of a degree? Licenses and Credentials Heartsaver CPR AED Certification [CPR] preferred Default Add'l Job Description The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.