IT Manager

POSITION: IT Manager

LOCATION: Chatsworth, CA

SHIFT: Day (7:00 am - 5:30 pm; Monday thru Thursday)

FLSA: Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the IT Department, which consists of 2 IT Support Specialists.
• Maintain ERP/MRP system and support team members with the application(s).




• Identify departmental process improvements utilizing the ERP system.
• Train departments on ERP and various system functions as needed.
• Manage customization projects with direction from the IT Director.




• Maintaining various software/hardware systems that fall under the IT Infrastructure not listed (Servers, Phones, Emails, Cameras, Door Access Controls, etc.).
• Perform daily and monthly reviews of the IT systems (following a checklist of activities).
• Maintain backup systems with quarterly restore tests.
• Establish and maintain user accounts, profiles, file sharing, access privileges and security.
• Advanced knowledge in deploying new hardware, software, and various IT systems/resources.
• Provide technical support to users for hardware, software, and connectivity issues (Internet, network, email, VOIP phones, printers, etc.).
• Respond to out-of-band tasks both during regular hours and on-call.
• Assist in maintaining computerized production floor equipment.
• Maintain contact with system vendors to achieve maximum operation and utilization.
• Installation, repair, and wiring of computer equipment and networks as needed.
• Installs, upgrades, and configures workstations, laptops, network printing, directory structures, rights, security, software and file services.
• Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE:

• A 4-year technical bachelor's degree in information technology, Computer Science or Engineering required. Equivalent experience may be accepted.
• General Technical knowledge should include the following: Microsoft Server, Microsoft Windows, Microsoft Office Products, Office365 administration, TCP/IP, Ethernet, Enterprise Endpoint Protection, Scripting, Wireless Networks, and Router Management.
• Minimum of five years of hands-on technical support experience. Must be well-organized, flexible and able to work in a fast-paced, manufacturing environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company policies, and procedure manuals.
• Work must be performed at a high-quality level. Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail.
• Cyber-Security "best practices" knowledge required.
• Administration of approximately 250 Users.
• Read/Write Fluently in English.
• Cooperation with others in a team environment.
• Monitor environmental conditions of all servers, infrastructure, and systems.
• In Depth Knowledge/Troubleshoot Skills in Server and workstation Hardware and Software Systems.
• Provide visibility of hardware/software/license capacity and consumption to management
• Accurately maintain/update help-desk software to track incidents and resolutions.
• Root Cause Analysis in response to all Incident, Ticket System, or Management requests.
• Ability to coordinate issues with 3rd party hardware/software support when needed.
• Sustained dependable attendance.

• Self-motivated. Must be able to work independently and efficiently to meet deadlines with changing work methods to accomplish tasks.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• Regularly required to sit for long periods of time.
• Regularly required to walk up and down stairs.
• Regularly required to talk or hear.
• Regular use of hands and tools.
• Domestic business-related travel, valid driver's license required
• Regularly lift and/or move up to 20 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision abilities include close vision, color vision and ability to adjust focus.
• Noise level is usually moderate.
• The work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments.

ADDITIONAL QUALIFICATIONS:

• Epicor ERP Web Interface Application Studio & Reporting development
• Microsoft Certified Systems Engineer (MCSE), CompTIA A+, or CompTIA Network+
• Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment.
• Management of Virtualization platforms (Nutanix or VMWare)
• PHP / MySQL / MS SQL database administration
• Cisco Router configuration / administration
• Website Hosting and/or WordPress experience
• Linux experience