Administrator, Senior System Support

Spectraforce Technologies
United States, South Carolina, Columbia
Jan 15, 2025
Job Title: Administrator, Senior System Support Location: Columbia, SC (Open for remote) Duration: 12 Months C2 Eligibility is required The Team: We have a very strong technical and dedicated team with over 130 years of experience. We currently have 12 staff members. We are currently working on implementing the new T5 Government TRICARE contracts for both the East and the West. We also support the VA Community Care Network. If you are looking for a challenging learning environment, then PGBA Systems Support is the area for you. We work very closely with our Customer Operations areas in Florence and Myrtle Beach SC. Day to Day: A typical day in PGBA Systems Support includes monitoring our systems for potential issues including identifying issues that may be causing systems performance issues. We use several monitoring applications that can point us in the direction of what may be causing issues. We also work through customer service requests to help process claim strips, claim copies, and claim reprocessing. We use Service Now to track our incidents/catalog items. We also perform some C2 clearance checks and validation. Work Hours: 10pm - 7am - This is a nighttime position. No travel is expected but there will be some weekend work from time to time. Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience: 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience. Required Technologies: TRICARE Host application support including monitoring Host systems, performing batch job support, and performing JCL and CICS trouble shooting. We are also looking for experience in DB2 and IMS. Nice To Have: Scripting in VBA or powershell, Endevor, Freeze Frame, MQ, and Splunk knowledge is a plus. Some distributed knowledge is a plus as well including some server maintenance experience. Soft skills: Very good communication skills are a must. The hired candidate will be working with a large team and our client organization to address customer issues in a timely manner. We are looking for a fast learner that works in a team environment. We are also looking for presentation skills. Duties: Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks. 25% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise. 25% Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity. 15% Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups. 15% Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards. 15% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations. 5% Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects. Required Skills and Abilities: Comprehends data storage techniques, database philosophy, database management, and programming techniques. Strong understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail. Required Software and Other Tools: Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.