Remote

Managed Services Tool Administrator

Core BTS, Inc.
dental insurance, life insurance, paid holidays, flex time, 401(k)
United States
Jan 15, 2025
Job Summary The Tool Administrator responsibilitesare to manage and maintain the suite of monitoring, patching, and system administration platforms used to support our clients. This role will have hands-on experience with IT tools, a keen eye for system optimization, and the ability to manage diverse client environments.The responsibility of this role involves ensuring tools are configured, operational, and delivering the required results to meet both internal and client expectations with an overall goal of support faster response times, seamless interaction, improving SLAs and supporting a high-quality MSP. Essential Duties Tool administration and maintenance of monitoring and patching platforms such as LogicMonitor, Automox, Nerdio, SCCM, Intune, WSUS, and others as required. Configuration and optimization of tools to align with client needs, including dashboard creation, alert tuning, and rule management. Integrate tools with other systems within the environment such as ServiceNow, CMDBs, and automation solutions. Support patch deployment processes by configuring patching tools and ensuring updates are delivered across client environments and output patching results. Continuous improvement of tool performance and recommendation of improvements to enhance efficiency and effectiveness. Documentation of configurations, procedures, and best practices for tools use and management. Provide training and guidance to internal teams on using and interpreting data from monitoring and patching platforms. Work closely with Client Success Managers and Service Quality Engineers to create additional efficiencies. Support onboarding activities for clients consuming monitoring and patching platforms. Troubleshoot and resolve common problems efficiently. After-hours / weekend work may be required. All other duties as assigned. Knowledge, Skills, and Abilities Proven experience managing monitoring and patching tools withing an MSP or multi-tenant environment. Experience in tools such as LogicMonitor, Solarwinds, Splunk, ThousandEyes, Automox, WSUS, SCCM, Intune or similar platforms. Solid understanding of IT infrastructure, including servers, networking, virtualization, storage and endpoint devices. Fundamental understanding of ITIL practices and service management processes. Strong problem-solving and troubleshooting abilities. Proficiency in scripting languages (PowerShell, Ansible, Python) to automate tasks. Effective verbal and written communication skills to collaborate with clients, team members, and stakeholders, explaining technical concepts to non-technical individuals and documenting solutions. Certifications such as ITIL, Microsoft Endpoint Administrator or similar. Two or more years of experience working in a multi-tenant capacity supporting monitoring and patching platforms. Experience working with Azure cloud environments. Experience working for an MSP or consulting capacity. Bachelor's degree or Higher Education Diploma in Information Technology is desired. In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location. Benefits You'll love working at Core BTS not just for the usual benefits, but for our environment and culture! You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You'll work with large, sophisticated, and progressive clients throughout North America. We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities. Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The base salary for this position is typically $65,000 to $85,000. In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location. Core BTS is proud to be an Equal Opportunity/Affirmative Action employer. Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@corebts.com .