Telecommunications Service Assistant - 0.9 FTE

Gundersen Health System is looking to add a Telecommunications Service Assistant to our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you!

Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You'll Do:

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available:

• 72 hours biweekly (0.9 FTE)

• Schedule: Typical hours will be 3:00pm-11:00pm + every other weekend coverage.

• Training Hours: Hours for training would typically be Monday-Friday days between 8:00am-5:00pm. After adequate training onsite the role does have ability to shift to a hybrid basis.

• Location: Onalaska, WI Support Services Building

• Starting pay of $18.00/hr and up, based on your years of experience, with applicable shift differentials.

What You'll Need:

• High School Diploma or equivalency

• Strong customer service skills

• Excellent problem-solving abilities and attention to detail

• Proficient in using computer systems and software applications

• Strong communication skills, both verbal and written

• Ability to multitask and prioritize tasks in a fast-paced environment

In addition to this meaningful and important work, we offer a competitive benefits package:

About Gundersen Health System:

Gundersen Health System is a physician-led, not-for-profit healthcare system that includes a teaching hospital; community clinics; affiliate hospitals, clinics, and nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. We serve more than 500,000 residents throughout 19 counties throughout western Wisconsin, northeastern Iowa, and southeastern Minnesota. Our La Crosse, WI main campus is a 325-bed teaching hospital, tertiary referral center, and a Level II Trauma Center. Our mission is to deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.