Student Accounts Specialist

The UNC Asheville Student Accounts Office seeks to provide a high level of support to the University and its stakeholders that is competent, approachable, reliable, empathic, and responsive. The Student Accounts Specialist is responsible for representing these pillars in both attitude and action.

The Student Accounts Specialist at UNC Asheville is responsible for managing and collecting student account balances, including current and past-due accounts. This role focuses on maintaining and improving the university's accounts receivable collections while providing excellent customer service to students and families.

The Specialist will be responsible for:

This position also has a close working relationship with Budget and Finance, Office of Financial Aid, Registrar's Office, and various other departments on campus.

This position reports to the Director of Student Accounts and often assists with projects for process improvements that increase efficiency and automate tasks.

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

A Bachelor's degree in business administration or accounting.

The preferred candidate is customer service oriented, demonstrates excellent verbal and written communication and interpersonal skills, is highly proficient with computer software applications including MS Office (specifically Excel) and Google Applications, and is a proactive problem solver. They must be able to work independently with a high level of professionalism, be well organized, flexible, and be able to manage and meet demanding deadlines.

Candidates who have experience with the Ellucian Banner System, U.S. Department of Education regulations, and/or North Carolina state government are strongly preferred.

Typical work schedule is Monday- Friday from 8:00 a.m. to 5:00 p.m. Some over-time may be required to meet various deadlines.

Applications must be submitted online no later than 11:59 p.m. ( EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.