Region Sales Director - West Coast

Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makestreatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Candidates must reside in the Pacific Northwest Territory

• Focus on renewing service contracts and setting upgrade pricing strategies to ensure continuous service and value for customers.
• Manage and nurture relationships with the installed base, handling transactions and interactions to maintain customer loyalty and satisfaction.
• Conduct quarterly business reviews with customers, which may be annual or semi-annual, to evaluate customer needs, satisfaction, and identify areas for improvement.
• Identify and capitalize on upgrade sales opportunities, selling solutions, consumables, and accessories to meet customer needs and drive revenue growth.
• Provide continuous support throughout the product lifecycle, ensuring customers receive the necessary support and services from the initial sale to post-sales activities.
• Primary contact for all installations relative to options and upgrades available as well as service agreement details and options.
• Supports service contract sales activities with customer needs assessment, offer preparation with the service and then sales operations team, negotiation, and closure with the customer.
• Responsible for continuing customer education regarding new capabilities and upgrades that improve customer experience and clinical capabilities.

• Pick up leads for systems sales when visiting sites and refers to the Regional Business Director.
• Investigates customer complaints and coordinates the mediation until customer satisfaction, serving as the primary point of contact for service escalation.
• Sell additional consumables and accessories to existing customers, demonstrating the value and benefits of the products and services.
• Leverage the clinical applications team to ensure optimal utilization of the Accuray systems and foster development of reference and show site customers.

REQUIRED QUALIFICATIONS:

• Preferred or Desired:
  • Proven track record of selling at both the clinical and C-suite levels.
  • Knowledge of Accuray product portfolio.
  • MBA preferred.
• Required:
  • Bachelor's degree is required.
  • Minimum five (5) years of professional Customer facing experience in medical equipment with specific knowledge of the assigned territory is highly desired.
  • Demonstrated ability to build and maintain strong customer relationships.
  • Familiarity and experience with oncology, radiotherapy, IMRT, Radiosurgery, Medical Physics and other hospital/healthcare practices.
  • Experience demonstrating strong written and verbal skills including an ability to present complex technology in a positive manner.
  • Must be able to complete all service and sales related administrative tasks such as quote requests and accurate opportunity management and forecasting within the customer relationship management system.
  • Ability to be self-motivated and to work independently.
  • Ability to engage positively with colleagues from various departments achieving common goals.
  • Dynamic, proactive, and driven to high levels of accomplishment.
  • Willingness to travel at least 50% of the time.

PAY TRANSPARENCY

The range for this position is $140,000 - $155,000 base salary. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, future potential and internal pay parity. As a part of the total compensation package, this role may be eligible for the Accuray Bonus Plan or a role-specific commission/bonus. Recruiters can share more detail during the hiring process

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top - and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.