Lead User Experience Design

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Lead, UX Design supports Macy's User Experience initiatives, defining the roadmap to achieve the company's strategic vision through the conceptualization and design of engaging frameworks and experiences. The Lead, UX Design addresses business goals and user needs, influences cross-functional teams, and uses research and data to guide decision-making. In addition to mentoring and coaching teams, they help evolve practices to deliver high-quality, inclusive user experiences. This role reports to the Senior Manager of User Experience and includes other duties as assigned.

What You Will Do

• Design programs that align with long-term and short-term business goals and user needs (e.g., KPIs and user success metrics).
• Collaborate effectively with managers, product managers, engineers, and researchers to define and conceptualize user needs.
• Empower teams to understand and adopt best practices in user design.
• Partner with the UX leadership team to establish best practices and ensure deliverables align with the overall user experience design vision.
• Evaluate practices across web, mobile apps, and in-store environments to ensure consistency across platforms.
• Champion accessibility and user experience design throughout the organization, making it a key component of innovation and improvement.
• Serve as a subject matter expert and thought leader on user experience design and design processes.
• Mentor and coach cross-functional teams across the organization.

Skills You Will Need

Strategic UX Vision & Leadership: Advanced skills in setting a UX design vision, including analytical, strategic, and conceptual design abilities. Ability to guide the direction of user experience initiatives and ensure alignment with Macy's strategic goals.

Cross-Functional Collaboration: Strong collaboration skills, working effectively with managers, product teams, engineers, and researchers to define user needs and develop user-centric designs that meet business objectives.

Mentoring & Coaching: Ability to inspire, mentor, and develop UX designers and cross-functional teams. Guides teams in adopting best practices and delivering high-quality, inclusive experiences.

User-Centered Design Expertise: Deep understanding of UX design methodologies, including leveraging user research, KPIs, metrics, and optimization techniques to inform and validate design decisions.

Accessibility & Design Consistency: A strong advocate for accessibility, ensuring that user experience design is consistent across web, mobile apps, and in-store platforms.

Negotiation & Advocacy: Skilled in negotiating and advocating for user experience solutions across different audiences, including peers and executive leadership.

Project Management & Prioritization: Solid time management and organizational skills, capable of handling multiple projects simultaneously and ensuring they progress efficiently through various stages of development.

Business & User Alignment: Ability to identify business goals and design user experiences that support both business objectives and user needs, while setting and managing organizational goals based on feedback.

Strong Communication: Excellent verbal and written communication skills, able to influence and cultivate relationships with key stakeholders. Skilled in presenting findings, creating documentation, and communicating complex ideas clearly.

Decision-Making & Problem Solving: Demonstrates independent decision-making abilities, regularly influencing project vision and advising cross-functional teams. A tireless advocate for the customer in the design process.

Analytical Skills: Strong analytical reasoning to evaluate design performance and guide decision-making based on quantitative data.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Master's degree preferred.
• 7+ years of UX/UI design or design operations experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

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