Sr. Desktop Support Analyst

Connection
sick time
United States, Massachusetts, Woods Hole
Jan 15, 2025
Sr. Desktop Support Analyst Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Woods Hole, MA CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,position details,technical,education & experience,proficiency,knowledge Full Time $35.00/Hr. - $40.00/Hr. Overview: One of our fantastic non-profit clients in the Woods Hole, MA area has an immediate opportunity for a contract Sr. Desktop Support Analyst. This will be a 6-month contract with the potential to extend longer. This is a hybrid role, 3 days a week onsite, 2 days a week remote. The contract Sr. Desktop Support Analyst will be responsible for the day-to-day deskside tasks and duties. Hourly rate starts at $35/hr. depending on experience level. Candidates must be physically capable of walking around the campus on a daily basis. Connection offers contractors medical, dental, and vision benefits that begin the first of the month following the month of hire, and accrued sick time and one wellness day off! Responsibilities: Daily tasks include working with Microsoft technologies (Windows 7, 8, 10, Active Directory,) Apple System Platform technology, Linux, and Cisco CUCM and Jabber. Also a balance of deskside and helpdesk work on a daily basis. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Requirements: 5+ years' experience. Experience and broad knowledge of Microsoft technologies (i.e., Windows 7, 8, 10, Active Directory). Experience and broad knowledge of Apple system platform technology (OSX 10). Experience and some knowledge of Linux/UNIX system platform technology for desktop computers (Ubuntu, Debian, CentOS, RedHat). Experience with Help Desk ticketing systems; process flows. Knowledge of malware/antivirus application configuration and management. Knowledge of IT network infrastructure components and the various related technologies, such as switches, routers, TCP/IP, DNS, DHCP, wireless. Knowledge of AV technology. Familiarity with server virtualization software for desktop computers (VMWare), and Virtual Desktop Infrastructure (VDI). Knowledge of VOIP telephony services including Cisco CUCM and Jabber; Unified Communications. Proficient with the latest hardware platforms including multiprocessor ad multi-monitor setups; disk imaging; data recovery. Proficient with mobile platforms technologies (i.e., iPhone, iPad, Android, Surface). Knowledge of mobile phone technology and app configuration. Local travel as needed. Should have a car.