Service Delivery Associate - Remote

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This hourly (non-exempt) position supports the daily operations of the Product Development department.

DUTIES & RESPONSIBILITIES:

Provide first level support and triage for internal support calls from the branch network or other internal departments.

• Assist with documenting, updating, and organizing department procedures.

• Research and respond to written inquiries from both internal and external customers, working with other Product Development staff as needed.

• Assist with deposit servicing support of the various channels administered by Product Development.

• Pull daily reports and complete associated tasks in a timely manner.

• Perform miscellaneous data entry and testing as assigned.

• Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:

• High school degree or equivalent is required.

• Minimum one year of general office or customer service experience required.

• Banking experience preferred.

• Must have good organizational skills and be detail oriented.

• Ability to work in a team environment and independently.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.

• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.

• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.

• Punctuality is required to maintain First American Bank's customer service standards.