Third Party Credit Representative

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Third-Party Credit Representative audits keyed payment transactions performed in stores to ensure they are processed consistently and comply with policies and procedures. They manage the retrieval, scanning, communication, and retention of third-party documentation. This role involves processing, researching, resolving, and auditing third-party credit card disputes from Co-Brands, as well as responding to inquiries from third-party vendors and banks. The representative tracks and logs completed tasks, enters data into the third-party database, and analyzes reports to identify trends. They maintain relationships with stores regarding transactions and assist Department Management as needed. Additionally, they perform other assigned duties.

What You Will Do

• Process, research, and respond to third-party credit card disputes.
• Audit keyed payment transactions performed in stores to ensure consistent processing and compliance with policies and procedures.
• Track and log completed work items.
• Enter new and completed items into the third-party database.
• Assist Department Management as needed.
• Respond to incoming emails and calls from third-party vendors and banks.
• Analyze audited information and reports to help identify trends.
• Maintain relationships with stores concerning transactions.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Attention to Detail and Analytical Skills: Strong auditing abilities to ensure consistent processing and compliance, along with the capability to analyze data and resolve credit card disputes.

Communication and Interpersonal Skills: Clear, concise communication for interacting with vendors, banks, and internal teams, coupled with strong interpersonal skills to work across functions.

Technical Proficiency: Expertise in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, and adept at data entry and database management.

Problem-Solving and Organizational Skills: Ability to solve complex problems, follow detailed instructions, and efficiently organize tasks, including tracking and logging work items.

Relationship Management: Skill in maintaining positive relationships with stores and other stakeholders concerning transactions.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a High School diploma or equivalent are encouraged to apply. 1-2 years of related experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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