Clerk - Front Desk Lead

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Assists guests in checking in and out of the hotel, providing courteous, friendly service in a timely manner. Assists with oversight of the front desk and reservation team.

Responsibilities:

1. Perform a friendly, professional, and timely manner check in and checkout processes.
2. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
3. Maintains cash bank, and guest folios, ensuring all room charges and credits are recorded in a timely and accurate manner.
4. Responsible for assuring the highest quality guest experience by promoting the Thoughtful Service Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns. Follows up to ensure matters are resolved quickly and appropriately. Informs management of unresolved issues.
5. Assists with the training and development of new and existing team members.
6. Monitors master key procedures and par inventory level to ensure security and restriction of access.
7. Works closely with the Housekeeping department to optimize the overall guest experience.
8. Regular attendance required.
9. Additional duties as assigned.

Supervisory Responsibilities:

Assists with overseeing the front desk and PBX/reservations operations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Education and Experience:

High school diploma or equivalent required. Minimum one year experience required.

Certificates, Licenses, Registrations:

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s).

Language Skills:

Must be able to effectively communicate in English.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Good money management skills required.

Computer Skills:

Must be able to use Microsoft Office products, adding machine and credit card machine. Experience with LMS preferred.

Reasoning Ability:

Planning, Remembering Details, using arithmetic, Reading, directing others, making decisions, working rapidly and at various tempos, concentrating amid distractions, remembering names and faces, Examining and observing details.

Physical Demands:

Standing for long periods of time, Walking, Reaching, Hearing, lifting at least 25lbs, Bending, Observing, Stretching, Turning, Balancing

Work Environment:

Inside, Dry, Noisy

What's in it for you:

* Competitive Salary with annual performance reviews

* Comprehensive health coverage plan that includes medical, dental, and vision

* 401(K)/ Company Match

* Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!