STUDENT SUPPORT SPECIALIST II

Trulaske College of Business

Home Department: Undergraduate Advising

Come and work with a fun team, and amazing college students! This position's main purpose is to support 14 advisors and help be the bridge to connect 4,000+ business students with their advisor. This position is the front line support to welcome guests to the office. This role will manage calendar's respond to phone and email inquiries, creating the weekly undergraduate newsletter as well as helping with the office projects, along with other duties listed below:

~Manage 5,000 electronic student folders including scanning, renaming and filing electronic items on the shared drive for access by team. Ensure documents are filed accurately by student.

~Assign academic advisors to students in myZou,. This is an ongoing tasks. Will reassign advisors as needed (e.g, turnover, leaves, etc.).

~Prepare monthly on-call calendar for advising team based on availability, schedules, etc.

~MU Connect Outreach (platform): Checks system and clears flags when concern has been addressed. Call students who have been flagged 6 times to connect them to appropriate resources and ensure they are getting the assistance needed.

~Assist in shared overall supervision of work study students; assign tasks, monitor completion, answer questions, etc.

~Develop and distribute weekly undergraduate newsletter. Responsible for newsletter content by pulling information submitted from general inbox and compiling it into newsletter format for distribution.

~Keep list-serves up to date. TCOB has 13 list-serves to manage and keep current.

~Help advisors administratively in processes as requested. Examples: during summer welcome, create student files, spreadsheets, ensure appropriate documentation included in the file, etc.

~Other duties as assigned by supervisor

Monday through Friday, 8am - 5pm

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Two years working in a support role, great customer service, organizational and communication skills

$16.72 - $23.00 an hour

Salary Range: $16.72 - $23.00 an hour

Grade: GGS 07

University Title: STUDENT SUPPORT SPECIALIST II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Resume, cover letter, and references

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.