Case Manager, El Puente

Role: Case Manager

Reports to: Senior Program Manager

Location: El Puente

Address: 711 N. Alameda Street, Los Angeles, CA 90012

Hours: Tuesday-Saturday 7:00 am-3:30pm

Status: Full-Time, Non-Exempt (Hourly), Non-Management

Summary

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities

* Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
* Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
* Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
* Facilitate intakes for individuals who are referred into interim housing
* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
* Facilitate wellness, enrichment, and life skills groups
* Provide crisis intervention when needed
* Maintain client confidentiality at all times while following agency, state and HIPAA regulations
* Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
* Participate in case conferences, individual supervision, and other staff meetings
* Work in collaboration with other agency and program staff, in order to coordinate services
* Communicate effectively and in a timely manner with management, peers, and clients
* Participate in evaluation and trainings in order to better respond to client/community needs
* Other duties as assigned

Qualifications

* Bachelor's degree in related field, strongly preferred but not required
* Minimum of one (1) year of experience in case management required
* Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless )
* Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
* Skilled in non-violent crisis intervention
* Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
* Strong interpersonal and team building skills
* Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications

MUST be fluent in SPANISH

Work Environment

1. Regularly required to drive to different local sites throughout the day

2. Will necessitate working in busy and loud environments

3. Will be required to sit for long periods of time

4. Will be exposed to elements like cold, heat, dust, noise and odor

5. Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less

6. May need to bend, stoop, twist ,walk, climb throughout the day