Access Services Assistant

Library

Full Time

82512BR

Job Summary

Under general supervision of the Manager of Access Services, the Access Services Assistant provides core services to support the teaching, research, and clinical activities of UCSF faculty, students, and staff. Within the Access Services unit, this position performs functional circulation and reserves services, stack maintenance, interlibrary loan, and information desk staffing across Parnassus Heights, Mission Bay, Benioff Oakland, and the Zuckerberg San Francisco General (ZSFG) Library locations. Collaborating with peers and colleagues within the unit and the Library, the Access Services Assistant stays abreast of library policies, services, events, and special projects to effectively communicate with patrons on a daily basis. This position also has additional duties which may include preparing and shipping out materials, contributing to service data collection through pre-established reporting mechanisms, reporting emergencies or library security problems to appropriate leadership and campus units and assisting with opening and closing of the unit and the library.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $26.98 - $35.06 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The University of California San Francisco (UCSF) Library is a world-class facility that provides access to the world's health sciences knowledge base, offers a wide variety of informal learning spaces, and provides innovative educational technology services to the UCSF community.

The UCSF Library is one of the preeminent health sciences libraries in the world, containing an expansive collection of the world's health sciences knowledge base. At its core, the UCSF Library connects people to stimulate inclusive learning, advance scientific inquiry, and enable open access to historical and current health sciences information resources. The Library facilitates connection to information and people by delivering a diverse range of human-centered services to the UCSF community and public visitors. Through its digital and physical spaces, the Library cultivates experiences that nurture progressive learning, meaningful engagement, and open creativity. As a vital campus resource, we are dedicated to supporting the UCSF mission of advancing health worldwide.

We commit to building a diverse and inclusive Library as a means of promoting health equity and counteracting historic and current systems of oppression. This commitment also applies to materials related to archives and special collections.

The Access Services unit is the face of the libraries, primarily providing services from physical desks located within main library locations at Parnassus Heights, Mission Bay, and ZSFG hospital. The mission of Access Services is to connect patrons with services, resources, and spaces. Working with all units across the library, Access Services empowers the delivery of a high-quality, welcoming, inclusive, and user-centered experience across all services and virtual and physical spaces.

Required Qualifications

• Demonstrated working knowledge of basic business technologies (e.g. Microsoft Office 365 products, Box, etc.)
• Strong communication skills: ability to provide information clearly, tactfully, and effectively with a variety of library users in person, on the phone, or via email. Ability to display calm, helpful, positive, friendly and professional behavior.
• Proven ability to maintain regular attendance and punctuality and maintain flexibility in schedule and work location.
• Ability to follow and give instructions both in writing and verbally.
• With minimal supervison, ability to independently perform detailed, repetitive work according to unit policies and procedures.
• Ability to organize work, set priorities, and meet deadlines - often with frequent interuptions.
• Excellent accuracy and attention to detail when carrying out processing functions.
• Ability to work with a diverse group of individuals in a team based environment.

Preferred Qualifications

• 2+ years experience working in an academic and/or health sciences library
• Demonstrated working knowledge of library technologies (e.g. integrated library systems, support ticketing systems, etc.)
• Strong familiarity with library terminology and operations with working knowledge of both the Library of Congress and National Library of Medicine's classification system sufficient to perform all circulation and information related tasks.
• Ability to follow policies, processes, and protocol when handling emergency siutations and to appropriately refer or report problem patrons to appropriate leadership or department (e.g. conflicts between patrons, and patrons who violate library policies and procedures.)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

006760 LIBRARY AST 3

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Parnassus Heights (SF)

Work Style

Fully On-Site

Shift

Days, Evenings

Shift Length

8 Hours

Additional Shift Details

Monday - Friday, 10:00 a.m. - 6:30 p.m.