Power Automate Desktop BA/PM

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Project Manager/Business Analyst with strong Power Automate Desktop to join us.

Duties and Responsibilities:

In this role, you will proactively lead our support team's automation efforts, managing and optimizing workflows, designing automation solutions, and ensuring seamless delivery of support services. You will work closely with stakeholders, analyze business needs, and leverage your expertise in Power Automate Desktop to streamline and improve processes.

This role requires a strong self starter to identify problems on their own and come up with solutions as well as a balance of project management and business analysis skills to ensure successful delivery and proactive continuous improvement in support operations.

Key Responsibilities:

* Project Management:

o Lead projects to automate and enhance support workflows using Power Automate Desktop.

o Oversee project timelines, ensuring timely delivery and adherence to business requirements.

o Coordinate cross-functional teams and resources, ensuring alignment with project goals.

* Business Analysis:

o Engage with stakeholders to gather and document requirements, analyze support processes, and identify opportunities for automation.

o Proactively develop detailed documentation, including process flows, user stories, and functional specifications.

o Proactively assess current support workflows and recommend solutions that leverage Power Automate Desktop to optimize performance.

* Automation Development & Support:

o Design, build, and implement automation solutions using Power Automate Desktop to improve support operations.

o Troubleshoot and maintain existing automations, ensuring smooth functioning and resolving issues promptly.

o Provide technical guidance and training to support team members, enabling them to understand and utilize automation solutions effectively.

* Reporting and Analytics:

o Identify, track and report on project KPIs, ensuring that automation efforts align with team objectives and deliver measurable outcomes.

o Define and develop reporting mechanisms for automation performance and support team productivity.

Education and Years of Experience:

5+ years in project management, business analysis, or a related role, ideally within a support or operations team.

* Power Automate Desktop Expertise: Proven experience in designing, implementing, and troubleshooting workflows in Power Automate Desktop.

* Project Management: Proficiency in managing multiple projects, balancing priorities, and meeting deadlines.

* Business Analysis: Strong skills in requirements gathering, process mapping, and creating documentation (user stories, flow diagrams, etc.).

* Problem-Solving: Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Required and Desired Skills/Certifications:

* Certifications: Microsoft Power Automate or Power Platform certifications.

* Tools: Experience with other tools in the Power Platform (Power Apps, Power BI) is a plus.

* Communication: Strong verbal and written communication skills, with the ability to explain complex processes clearly to non-technical stakeholders.

* Agile Experience: Familiarity with Agile methodologies and tools such as Jira or Azure DevOps is beneficial.

Min Citizenship Status Required: None

Physical Requirements: No Physical requirement needed for this position.

Location: Canada

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.