Senior Program Manager

Children's National Hospital is launching an exciting new Accelerator Hub dedicated to advancing breakthroughs in medical countermeasures for public health emergencies. This newly funded accelerator program will foster innovation by supporting early-stage startups and researchers in the life sciences, with a particular focus on developing critical medical technologies for special populations. The hub will provide funding, resources, and mentorship to help translate groundbreaking research into viable commercial products.

We are seeking a highly motivated and experienced Program Manager to support this initiative. This individual will play a pivotal role in shaping the success of the Accelerator Hub by managing its day-to-day operations, supporting startups, leading marketing and communications efforts, and building a thriving innovation ecosystem.

This position reports to Children's National's vice president and chief innovation officer, and principal investigator of the Accelerator Hub. The span of control includes supervising a commercialization analyst, and the program coordinators. It also includes helping oversee a $15 million project as part of a 10-year partnership with the federal partners

The Senior Program Manager will work under the direction of the Vice President to provide administrative, project and financial oversight for Department activities. Will manage the day-to-day operations of the Department. Will be responsible for operational success and will assist the Vice President to define strategy/direction in accordance with national standards and CNMC policies and procedures. Will play key role in supporting Department through the adoption of several new software platforms and through the growth of case management programs with an increased focus on population health, care coordination in the ambulatory setting, alternative payment models, and partnerships with community providers.

Minimum Education
Master's Degree (Required)

Minimum Work Experience
5 years Experience in healthcare with a focus on developing programs, improving processes, and leading projects (Required)

Required Skills/Knowledge
Expertise in the area of specialty.
Demonstrated leadership and management skills.
Excellent written and verbal communication skills.
Maintains relationships with internal and external stakeholders.
Familiar with department budget and financial management, audit compliance, and personnel management.
Familiarity with population health strategies, alternative payment models, and care coordination strategies preferred.

Functional Accountabilities
Strategic Planning

• Contribute to the strategic plan for department services, including short-term and long-term objectives.

• Collect and analyze customer and stakeholder feedback and evaluate department effectiveness.

• Incorporate findings into plans to modify program and external communication.

• Gain exposure to operational information that is confidential within the Department and maintain those confidences.

• Work with the Vice President and other involved staff to develop a way to capture and report the key operating statistics and financial performance of the Department.

Program Administration

• Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.

• Troubleshoot operational issues and develop action plans to resolve.

• Ensure compliance with CNMC policies and procedures and with regulatory standards.

• Liaise with senior leaders across CNMC departments to strategize and launch new initiatives.

• Lead, facilitate, and/or participate actively in Department management, team, and project meetings.

Human Resources and Relationship Management

• Hire, train, develop and direct assigned staff to meet departmental objectives. Provide timely coaching and performance feedback.

• Ensure performance evaluations and all other organizational circuit breakers for all staff are complete and on time. Provide leadership to encourage employees to accomplish major initiatives and special projects.

• Strategize with Vice President to design and support staffing and leadership structures to best meet changing business objectives.

• Develop and monitor staffing plans/schedules to optimize productivity and ensure quality services.

• Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals and interests.

• Develop and maintain key relationships with national committees, organizations, and working groups.

Budget and Financial Planning

• Under the direction of the Vice President and in departments/divisions/COEs where appropriate, prepare the annual operating and capital equipment budgets for departments under scope. Participate in financial planning and budget preparation. Manage department budget to ensure financial stability of the department.

• In departments/divisions/COEs where appropriate, develop annual program and supplementary budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.

• In departments/divisions/COEs where appropriate, monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.

• Work with financial personnel within CNMC and outside stakeholders to ensure compliance with departmental budget.

• Design and produce statistical and financial data/reports to support the operation of the Department and to guide its future initiatives.

• Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.

Operations Management

• Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.

• See the potential in and understand the use of resources and decision-support tools in process and performance improvement.

• Communicate operational issues and progress towards goals to Vice President and others as appropriate.

• Ensure complete and accurate minutes as assigned.
• Facilitate follow-through to action items.
• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance