Intake Advisor (4544U) Haas School of Business #74584

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to increasing diversity and creating a welcoming environment for all. Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment conducive to teamwork, collaboration, and career growth.

The Haas Undergraduate Program Office (UGPO) is part of the larger Haas Undergraduate Programs. There are four distinct undergraduate programs within the Haas School of Business: Spieker Undergraduate Business Program, Global Management Program, Robinson Life Sciences, Business, and Entrepreneurship Program (LSBE), and Management, Entrepreneurship, and Technology Program (M.E.T.). The Undergraduate Program Office has three distinct teams: Admissions, Academics, and Student Affairs who support the undergraduate business students. The team created a set of values together rooted in collaboration and support for one another. Diversity, equity, inclusion, justice, and belonging principles are valued and intentionally integrated in the strategic plan.

The First Review Date for this job is: December 9, 2024

Overview:

The Intake Advisor is the first point of contact for students requesting Haas Undergraduate Program services. The Intake Advisor oversees Haas Undergraduate in-person and virtual front desks and Haas email advising services. Additionally, Intake Advisors clarify general College and major policies and procedures, provide guidance on petition and form submissions, and help students assess whether to make an appointment with a Haas College Advisor or other resource on campus. Additionally, the Intake Advisor manages the Haas Undergraduate Program Office front reception area, which includes print and electronic student communications. They also support the Haas Undergraduate Assistant Director of Events and Operations in reviewing invoices and tracking reimbursements when needed. The role requires a broad understanding of administrative functions and technical problems involved in a fast-paced, academic advising office at a large public university.

• Manage and staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff.
• Create communication strategy (important events, dates, deadlines) for reception area, along with signage for closures.
• Apply general advising concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to Haas Academic Advisors, Haas Admissions Advisors, Haas Student Affairs staff, Deans, and/or other appropriate campus resources.
• Listen to and empathize with students experiencing a wide range of difficulties.
• Work with student workers to assist students in understanding college and major degree requirements (general education, breadth, majors, academic probation, dismissal, declaring candidacy for degree, upper division units, withdrawal).
• Explain deadlines and general College/Major policies (adding and dropping classes, incompletes, grading policies).
• Communicate University and College rules and regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, and time to graduation.).
• Review and process petitions and forms that may require additional collaboration and communication with campus partners, such as Undergraduate Advising Staff and Office of the Registrar.
• Intake Advisor will refer students to Haas Advisors for more complex issues such as multiple degrees, or withdrawal from the University.
• Applies professional concepts to independently provide prescriptive advice and assistance to students on academic and degree progress and major requirements for the department / school / college.
• Identifies student needs for programs and services.
• Advises on moderately complex issues such as multiple degrees, or withdrawal from the University.
• Monitors and evaluates students' progress of academic requirements.
• Communicates and exchanges information with other units of the organization and makes referrals to help students with their academic program (e.g., health service, disabled students program, Colleges / Schools, transfer center, academic departments, graduate division, etc.).
• Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB) within the unit and at Haas. Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself. Completes required training on time.
• Other duties as assigned

• Basic knowledge of advising and counseling techniques.
• Skills in judgment and decision-making, problem solving.
• Ability to multi-task.
• Abilities in problem identification, reasoning, ability to develop original idea to solve problems.
• Strong written and verbal communication skills, including active listening.
• Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB) within the unit and at Haas. Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself. Completes required training on time.
• Bachelor's degree in related area and / or equivalent experience / training.

• Knowledge of departmental / school / college courses and majors.
• Knowledge of department / school / college policies, procedures, and requirements.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $26.92 - $36.21.

• This is a 75% full-time (30 hours per week), career position that is eligible for full UC benefits.
• This position is non-exempt and paid bi-weekly.

To apply, please submit your resume and cover letter.

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.