Supervisor IT Business Applications Support | Generation

Supervisor IT Business Applications Support | Generation

Are you a technology leader passionate about empowering teams to deliver impactful IT solutions? Join us as a Supervisor, IT Business Applications & Operational Support, where you'll lead a dynamic team managing critical Generation business applications and hardware. In this role, you'll guide the development, optimization, and support of IT and Operational Technology (OT) systems, shaping strategies that enhance efficiency and drive business success.

What your day would be like:

You are responsible for:

• Leadership & Team Management: Oversee daily operations of the Generation IT team, ensuring seamless support for non-nuclear business applications and associated hardware.
• Strategic Planning: Develop roadmaps and operational technology strategies to align with current and future project demands.
• System Optimization: Analyze business and information needs to design and implement IT/OT solutions that improve workflows and operational efficiency.
• System Configuration & Maintenance: Configure, implement, maintain, test, patch, and support business systems to ensure reliable performance.
• Problem Solving: Address technical challenges and deliver innovative solutions to meet evolving business requirements.

• Technical Expertise: Proven experience with business applications, operational technology systems, and associated hardware in an industrial or operational setting.
• Leadership Skills: Ability to lead and develop a high-performing team, fostering collaboration and innovation.
• Strategic Thinking: Skilled in developing technology strategies and roadmaps to meet organizational goals.
• Analytical Mindset: Expertise in analyzing business needs and translating them into effective IT solutions.
• Adaptability: Comfortable managing diverse systems and responding to the changing needs of Generation operations.

Be part of a team that ensures reliable and efficient IT solutions for our Generation operations. Apply today to lead the way in transforming technology into business value.

Supervisor IT Business Applications Support | Generation

• Bachelor's degree in Computer Science, Business or other job related field from an accredited college or university
• PLUSeight (8) years progressively responsible directly related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.
• In lieu of Bachelor's degree, a combination of education and experience equaling 12 years is required.
• Demonstrated leadership skills required.

Preferred Special Skills, Knowledge or Qualifications

• Experience in the development, integration, and support of information and communication systems applications, distributed environments, distributed server architectures and cross platform interfaces.
• Understanding of Network Model. Operator Training Simulator familiarity.
• Real Time Contingency Analysis expertise.
• Familiarity of FERC, NERC, and WECC regulations and Standards.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management.
• Skilled in managing the execution of processes, projects and tactics within an organization.
• Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management.
• Ability to respond promptly to customer needs and recognize the importance of customer focus and/or of serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality

1) Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support business processes that conform to I/S guidelines and architectures.

2) Leads the team in the resolution of technical issues by identifying, recommending and implementing appropriate solutions.

3)Leads team to support integration of new and existing information and business systems through overall systems architecture.

Balances preferred technical architecture and business requirements to provide effective solutions and ensuring customer support.

4) Manages work group costs within approved budget. Continually works to improve department work processes.

5) Supports unit level strategic plans that align with corporate and Information Technology plans. Supports client planning process and prioritization for systems technology implementation.

6) Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit. Maintains knowledge and understanding of business processes. Leads work activities to meet client expectations.

7) Develops team and guides their efforts to continually improve the delivery of system solutions.

Provides feedback, coaching and training and development opportunities to create a high performing team.

8) Provide technical expertise when dealing with complex support and project challenges

9) Serve as an escalated level of customer support in situations of high complexity or workload

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.