Central City Staffing Supervisor

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

SUMMARY: The Central City Staffing Supervisor supports individuals, many of who are formerly homeless and/or in recovery, to obtain and maintain employment with Central City Staffing's On-Call Front Desk/Custodian Training Program. The program is responsible for delivering qualified and available on call staffing support to Housing Operations, Community Maintenance, Resident Services, Supportive Housing, Janitorial, and other departments. The program recruits, trains, and develops professional employment pathways for the On-Call Front Desk/Custodian Trainees. The Central City Staffing Supervisor is responsible for training, supervising, and scheduling the trainees. This position will work closely with management in partnering programs within CCC to coordinate services and ensure quality of performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with Central City Staffing team to implement On-Call Staffing program plans, policies and procedures.
• Supervise and direct the work of all On-Call Front Desk/Custodian Trainees.
• Create and maintain training protocol for all new On-Call Front Desk/Custodian Trainees.
• Provide training, support and scheduling to new and existing On-Call Front Desk/Custodian Trainees as needed.
• Provide assessment and develop employment/training plans. Monitor employee progress. Counsel and guide employees in developing career and/or employment goals, especially in the area of Resident Services, Property Management, and Community Maintenance.
• Provide ongoing individual support and encouragement to employees.
• Provide retention services including on-site job coaching to ensure On-Call Front Desk/Custodian Trainees success. Explore with all parties' available alternatives to address barriers and focus on job retention.
• Synthesize information from diverse sources and act on information appropriately for each employee.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Conduct and participate in scheduled meetings.
• Market On-Call Staffing services to other agencies and businesses that use On-Call Staffing services.
• Facilitate vocational classes, workshops and events as needed.
• Attend appropriate community professional meetings.
• Assist in completing required reports for administration in a timely and accurate manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to develop and carry out individualized employment, training and retention plans.
• Ability to obtain a strong understanding of CCC Building Operations, Property Management, and Resident Services
• Ability to maintain accurate records and necessary paperwork
• Strong time management, follow-through, and organizational skills
• Ability to successfully interact and communicate clearly with a wide variety of people including employers, partnering agencies and co-workers
• Ability to be creative innovative, and be a progressive problem solver
• Demonstrated knowledge of issues related to individuals with multiple barriers to employment.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to understand and follow oral and written instructions.
• Enthusiasm for and experience with job development
• Ability to act as a model for employees and to display a non-judgmental attitude and a willingness to learn new skills.
• Demonstrated ability to work without supervision and as part of a team.
• Ability to learn and apply training instruction.
• Knowledge of and ability to maintain professional boundaries
• Experience facilitating training, groups and workshops.

MINIMUM QUALIFICATIONS

• High school diploma or GED and 1 year of CC staffing experience or Central City Concern Lead/Supervisory experience; OR 1 year of external Lead/Supervisory experience.
• Must embrace the mission and philosophy of recovery and client centered treatment.
• Must have the necessary computer skills to accomplish duties.
• Knowledge of area employers, housing resources, training providers, human service agencies and community groups.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Supervisory experience.
• Experience in customer service related work.
• Experience working with homeless and/or recovering chemically dependent individuals.
• Bachelor's degree.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.