Senior Patient Care Coordinator - Bradenton, FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Assists with daily operations, management, policy/procedure adherence, billing, budget controls, corporate policy compliance, HMO compliance, and utilization control
• Assists with training of staff and assuring proper application of standard operating procedures
• Coordinates all staff meetings for professional, technical and support staff departments
• Responsible for accurate information of required end of month reports and other requested reports
• Development of professional working relationship with Center Administrator to ensure that any issues with staff or patients regarding, attitude, quality of care, audits or potential legal issues are handled appropriately
• Performs other duties as assigned
• Must have consistent, punctual and reliable attendance
• Ability to travel may be required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of proven leadership experience
• Intermediate proficiency with Microsoft Office products

Preferred Qualifications:

• Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
• Demonstrate a high professional level of clerical skills (typing, filing, telephone courtesy)
• Ability to learn and implement appropriate Federal, State, and local regulations
• Ability to work closely with Administrator to uphold Company policies and procedures

Soft Skills:

• Must be able to work independently with little to no supervision
• Must be computer literate
• Results and goal-oriented
• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to follow written and oral instructions and to work with general guidance
• Ability to read, speak, write, and understand the English language fluently

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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