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Patient Representative

University of Arkansas
life insurance, sick time
United States, Arkansas, Little Rock
2801 South University Avenue (Show on map)
Nov 23, 2024
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date:

12/22/2024 Type of Position:Clinical Staff - Nursing Job Type:Regular
Work Shift:

Sponsorship Available:

No Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:ICE | CORE PA Cancer Access Team B

Department's Website:

Summary of Job Duties:The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. Qualifications:

Minimum Qualifications:

  • High School Diploma/GED with 4 years of training and/or experience in business office administration, customer service, or related work of which three (3) years of experience in patient registration, billing, or scheduling in a healthcare environment

OR

  • Associate's Degree plus 2 years of experience in patient registration, billing, or scheduling in a healthcare environment.

OR

  • Bachelor's Degree

Additional Qualifications:

  • Knowledge of medical terminology required

  • Intermediate proficiency with computers (MS Office Suite preferred)

  • Highly proficient keyboard and telephone etiquette skills

  • General knowledge of office machines including printers and scanners

Preferred Qualifications:

  • Experience working with EPIC system

Additional Information:

Responsibilities:

  • Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures. Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals. Enters benefit and authorization information input onto referrals.

  • Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. Provides pre-counseling for patients regarding the payment expectations for service.

  • Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement. Collects and posts payments and issues receipts and manages the change fund.

  • Responsible for various maintenance reports such as bogies and registration denials.

  • Performs other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking Frequent Physical Activity:Grasping, Reaching, Standing, Walking Occasional Physical Activity:Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping Benefits Eligible:Yes
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