Account Manager

Account Manager

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently searching for an Account Manager to be based out of Harvey, IL. Reporting to the Inside Sales Manager, the Account Manager will be responsible for building strong relationships with assigned accounts, working in conjunction with Outside Sales to address customer needs and increase service levels, and identifying new business opportunities among both existing and new accounts. The Account Manager works with cross-functional internal teams to improve the entire customer experience.

The ideal candidate will have at least 5 years of experience in a sales or customer facing role and proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

Experience in lean manufacturing or business system-based company is a plus.

What you'll do:

• Responsible for keeping current customers satisfied by delivering exceptional customer service on a day-to-day basis.
• Serve as the lead point of contact for all customer account management matters, including identifying customer needs, ensuring proper quotes are used, and translating customer needs into solutions.
• Build and maintain strong, long-lasting customer relationships.
• Liaise between the customer and other internal teams, manage the expectations of customers, and ensure disruptions do not occur during the service delivery process.
• Minimize aged inventory and aged receivables.
• Run ad hoc reports to provide customer updates.
• Assist with challenging customer requests and/or escalate issues as needed.
• Responsible for working with the Outside Sales team to onboard new customers.
• Responsible for managing and cleaning daily inventory reports for customers to ensure old and aged orders are properly maintained.

What you'll bring:

• At least 5 years of experience in a sales or customer facing role.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
• Ability to juggle multiple account priorities, while maintaining sharp attention to detail.
• Proven ability to build strong relationships with customers.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with CRM software, preferably Salesforce.com, is a plus.
• Experience with JD Edwards is a plus.
• Excellent oral and written communication skills.
• Excellent planning and organizational skills.
• Ability to work independently and/or with little supervision in a team environment.
• Embodies a positive attitude and continues improvement mindset.
• Strong problem-solving skills.
• Bachelor's degree preferred.

Within 3 months, you'll:

• Complete Immersion where you will learn about the industry, our business, and our products.
• Develop relationships with key stakeholders that will be critical to your day-to-day responsibilities.
• Begin training for your role and responsibilities.

Within 6 months, you'll:

• Continued detailed classroom training with your peers.
• Begin to process daily responsibilities to ensure familiarity with processes and procedures.
• Begin to respond to direct customer emails assists the team with customer coverage.

Within 12 months, you'll:

• Begin covering a small number of accounts to become familiar with managing a book of business at Atkore.
• Become the point of contact for Outside Sales Reps in your territory.
• Drive customer satisfaction by fully understanding the Atkore Business System and making Atkore the customer's first choice.

Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

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