Customer Service Supervisor
 Molex | |
life insurance, parental leave
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 United States, Illinois, Lisle | |
| 2222 Wellington Court (Show on map) | |
 Nov 21, 2024 | |
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Your Job
Molex, LLC is currently seeing a Customer Service Supervisor, in our headquarters in Lisle, IL. The Customer Service Supervisor will be responsible for leading and providing direction to a dedicated group of customer service professionals that support customers in the Americas Region. In this role, you will drive team performance and efficiency while ensuring alignment with both sales and operational objectives. We are seeking a proactive and strategic leader who is passionate about enhancing customer experiences, fostering team development, and implementing innovative practices to improve operational effectiveness. If you thrive in a fast-paced environment and are committed to driving continuous improvement, we invite you to bring your expertise to our team and help us achieve excellence in customer service. Location: The person in this position is expected to work onsite in Lisle, IL. Potential of up to 10% travel for customer visits. Our Team Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism. The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction. The Customer Service Supervisor's role is critical to our success as a team to provide the highest level of customer experience to Molex customers. What You Will Do * Lead and manage a team of customer service professionals, setting clear goals and expectations to ensure alignment with company objectives and exceptional customer support standards. * Oversee day-to-day operations of assigned customer service team, prioritizing tasks and balancing workloads to optimize efficiency and effectiveness. * Ensure the team is equipped with up-to-date knowledge and skills, fostering an environment of continuous learning and improvement. * Conduct regular meetings and one-on-one sessions with team members to provide feedback, support professional development, and cultivate a culture of open communication and collaboration. * Act as the primary escalation point for complex customer issues, providing strategic solutions and facilitating cross-departmental collaboration to enhance customer satisfaction. * Analyze and report on key performance metrics to identify trends and opportunities for process improvements, driving strategies that enhance service delivery and operational performance. * Collaborate with other departments and global teams to share best practices, streamline processes, and implement initiatives that promote consistency and efficiency across the organization. * Participate in the recruitment and onboarding of new team members, ensuring a supportive and inclusive environment that encourages diversity and teamwork. * Support the adoption and utilization of customer relationship management tools, such as Salesforce, to improve tracking, reporting, and overall customer interaction quality. * Contribute to the development of long-term strategies for customer service excellence, aligning departmental goals with broader business objectives and market-based management principles. * Performs other related duties as assigned by management. Who You Are (Basic Qualifications) * 3+ years' customer service experience in the manufacturing industry. * Strong leadership and team management skills, with a proven ability to motivate and develop team members. * Proficient in SAP. * Potential of up to 10% travel for customer visits What Will Put You Ahead * Bachelor's degree or higher * Over 5 years of experience in a customer service role within a fast-paced, global organization. * Proven track record of sustainable process improvements. * Demonstrated problem-solving and critical-thinking abilities, with a focus on delivering innovative and effective solutions to complex issues. * Ability to analyze data and metrics to drive performance improvements and inform strategic decision-making. * Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. #LI-MS6 References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf | |