Healthcare Executive Director (HED), Eastern New England Ecosystem

Healthcare Executive Director (HED), Eastern New England Ecosystem

Location: Field Based in the New England area

Note: Strong preference for candidates to live in the Eastern New England areaRelocation benefits are not available for this role.

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

The Opportunity:

Healthcare Executive Director (HED) leads our vision by partnering with customers to deliver local healthcare to patients. They collaborate with the Medical Affairs Executive Director (MED) to understand and address the unique needs of each customer, aiming to improve patient outcomes and reduce costs. Together, they enhance the customer experience by facilitating access to our clinical expertise.

The HED is responsible for developing and implementing the local ecosystem plan aligned with Genentech and Squad Therapeutic Area strategies. This includes driving business performance, setting priorities, and identifying partnership opportunities.

To achieve these goals, the HED leads a team of therapeutic area experts, reimbursement specialists, and clinical education professionals, ensuring their growth and adherence to our:

Operating Principles

• Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs and improved quality of care by building, maintaining and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers.
• Build and foster interconnectedness of the ecosystem through bringing together customers to solve complex healthcare delivery issues. Accountable for driving business performance in the ecosystem through execution on therapeutic area strategies by Therapeutic Area Managers and their Healthcare Director direct reports
• Build, lead and motivate a team of people with deep functional and therapeutic area expertise
• With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem.
• In partnership with the Medical Affairs Executive Director, define the strategic near and long- term vision for the healthcare ecosystem, develop and deliver the local ecosystem plan that aligns with Genentech and Squad Therapeutic Area strategies and priorities, and help identify opportunities to the Squads for partnership where customer priorities and Genentech priorities intersect.
• Accountable for vertical integration of customer, payer, provider and healthcare system priorities (may include SPs, Medicaid, labs, etc.) to create a complete strategic assessment of the ecosystem and key business drivers Act with a P&L mindset to deliver on maximum impact opportunities and apply resources responsibly to achieve our mission

HED Role Standards

Business:

• Deliver T0 - Informed by Ecosystem Performance to T0 Accountable Products
• Actively manage a healthy P&L, informed by priority product attainment and OPEX to goal
• Deep understanding of organizational business priorities, ecosystem market dynamics, and the impact & implications to overall business performance that drives priority product attainment
• Evaluates & deploys resources with an outcomes focus, aligning resources (HC, OS, etc) to have the greatest impact while managing a healthy P&L and driving OPEX to goal
• Leverages a portfolio & enterprise mindset to effectively evaluate and make trade-off decisions across therapeutic areas, ecosystems, region & nation
• Proactively evaluates & initiates payer and provider contracting opportunities, ensures effective pull/push through of national and regional payer decisions, and proactively addresses patient access barriers (clinical, access, reimbursement, financial, patient education) across the teams
• Actively leads national level initiatives that advance CE, TAs and Genentech's interests
• Squad Field Partners: Effectively represents squad field priorities/strategic priorities, triangulates CE and customer insights to inform national strategic priorities, and leads field team and interacts with keys customers at the national level
• Other Leads (RBOs, IC Champs, HED Core Team, etc.): Regular attendance and engagement, representing role or region and sharing/coordinating relevant information with appropriate stakeholders, providing leadership and HED perspective to make informed enterprise decisions
• Proactively brings in customer insights and learnings to help shape and evolve company and TA strategies

Customer and Patient Impact:

• Builds relationships and works effectively in partnership with Squads (Field, Marketing, Access, Medical) and functional partners to maximize impact on customers and patients
• Proactively evaluates & capitalizes on opportunities to make a meaningful impact on health equity at the ecosystem level and beyond
• Leads and holds team accountable for delivering an integrated customer experience
• Strong understanding of customer segments and portfolio priorities, effectively aligning strategies and resources to drive customer impact
• Effectively co-lead with MED to evaluate strategic partnership opportunities with key customers
• Ensures all ecosystem team members are competing at a high level on behalf of patients
• Partners effectively with MED & MSL leadership to deliver integrated customer and patient impact
• Actively evolves with the marketplace and shapes the CE organization

Health of Team and Ecosystem:

• Proactively shares best practices and seeks advice across ecosystems, squads and functional partners
• Coaches, holds team members accountable to standards and actively manages poor performance in partnership with P&C
• Leads regular and effective check-ins that encompass coaching, recognition and creation of development plans with the team. Supports ecosystem talent attraction/retention, in-role/career development, fostering trust and ensuring individuals feel valued, included and empowered to succeed.
• Invests in own development: raises the bar individually and for their role overall
• Builds and nurtures an environment of trust, belonging, and psychological safety

Who You Are

Required Qualifications:

• You hold a required Bachelor's Degree
• Previous cross-functional industry therapeutic experience in commercial life sciences (pharma or biotechnology)

• Demonstrable evidence of achieving financial, quantitative and customer engagement metrics across different types of accounts, such as private payer, public payers and hospital systems
• Developing and implementing strategic plans across complex healthcare environments such as managed care, including contracting strategy, administration and pull-through
• Experience and success leading teams responsible for driving brand revenue growth
• Ability to lead complex cross-functional account teams and operating under ambiguity without a set playbook, including aligning teams
• Track record of successful partnerships with customers and organizations (both externally and with peers / across broader internal organization)

Preferred Qualifications:

• Strong business acumen and commercial insight developed through a combination of industry experience, MBA or similar postgraduate degree preferred

This is a field-based position and overnight travel is required. This position requires significant driving of either a company provided vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

The expected salary range for this position based on the primary location of Maine, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Maryland, and Virginia is $247,700.00 - $459,900.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.