Help Desk Analyst

TEKsystems
$20.00 / hr
remote work
United States, Iowa, West Des Moines
Nov 21, 2024
Description: Required qualification : 12+ months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration. The ability to use existing knowledge base content to search for known solutions and implement work arounds. Agent must be able to follow directions and be able to process large amounts of information in a customer focused/friendly manner in a fast-paced, high volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require further subject matter experts. Common call/chat types are assisting with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams. Skills: Help desk support, Service desk, Troubleshooting, Customer service, Support, Help desk, Windows 10, Active directory, Service, Windows, Phone support, Ticketing system, Office 365, Technical support, Password reset, Remote support, Customer support, Servicenow, Outlook, Helpdesk troubleshooting, Security+, O365, A+, Customer service oriented, Windows 7 Top Skills Details: Help desk support,Service desk,Troubleshooting,Customer service,Support,Help desk,Windows 10,Active directory,Service,Windows,Phone support,Ticketing system,Office 365,Technical support,Password reset,Remote support,Customer support About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.