Sr. Director, Facilities Management
 JLL | |
 United States, Tennessee, Nashville | |
 Nov 21, 2024 | |
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What is your day to day?
Provide excellent customer service and serve as client's trusted advisor for FM services; develop, foster and maintain positive relationships with client and key supplier partners Maintain master level knowledge of client contract terms to ensure desired service levels and outcomes Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and scope of work; responsible for managing team of Regional FM, Operations, and Engineering leaders Provide overall facility services in accordance with account's key performance indicators and other defined performance measures; ensure all deliverables are met or exceeded (responsiveness, service quality, cost) Implement and maintain standard processes and procedures including application of policies and programs, coordination of information Contribute as an active member of the JLL account leadership team to include participation in client presentations, strategic growth opportunities; develop and implement strategies for operational excellence and lead new business transitions Drive change leadership initiatives; continuously identify innovative opportunities and best practices for the team/client to implement Maintain clear understanding of financial performance by complex and region and develop/lead initiatives to ensure budget KPI results are met or exceeded, including delivering contractual savings targets; prepare and manage operating budgets with the clients' goals and objectives addressed, track/explain variances Responsible for overall team and performance management, staff development/training programs and employee engagement. Build a diverse, high performing, inclusive team. Execute staff succession and growth plans. Desired experience and technical skills Required 8 + Years of relevant Integrated facilities management experience Strong leadership and relationship building skills; 5+ years experience leading leaders Strong interpersonal skills and problem-solving ability Excellent verbal/written communication, organization, and presentation skills Proven record of providing excellent internal and external customer service Knowledge of standard business and accounting practices Knowledge of MS Office and related applications (Excel, Word, PowerPoint, SharePoint, Teams) and ability to analyze data, collaborate online Knowledge of CMMS applications Preferred Experience with Corrigo | |