Health Program Coordinator

Compensation Grade:

Compensation Details:

Department

Job Description:

Responsibilities

The Health Program Coordinator will be responsible for coordinating with and serving as a liaison to vendors, laboratories, pharmacies, healthcare provider and facilities to report COVID 19 data via the Universal Public Health Node (UPHN). Duties include serving as a point of contact and interacting with staff at healthcare facilities via phone, email, chat, and other communication channels to resolve issues, answer questions, and provide technical assistance, troubleshooting data and technical issues with facility and program staff; preparing documentation to educate technical and non-technical end users on transport onboarding steps as well as documenting troubleshooting process flows and escalation pathways; documenting customer interactions for later evaluation of service delivery activities; communicating with both end users and other technical staff; monitoring error reports and taking appropriate resolution steps. Other appropriate related duties as assigned.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, Informatics, Public Health, Health, Human Services or a related field and two years of experience contributing to the coordination of program activities in a public health, health, health regulatory, or human services related program; OR an Associate's degree in a related field and four years of such experience; OR six years of such experience. A Master's degree in a related field may substitute for one year of experience.

Preferred Qualifications

At least two years of experience with public health or human services.At least two years of providing user support and/or troubleshooting user issues for software applications/systems.

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will be available.

HRI participates in the E-Verify Program.

HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

www.healthresearch.org

About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRIplays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.