System Navigator

MedStar Health
United States, Maryland, Columbia
5565 Sterrett Place (Show on map)
Nov 20, 2024
General Summary of Position MedStar Health has a full-time, day shift, hybrid opportunity at our call center located in Columbia. The System Navigatorserves as the patients' point of contact for navigating the MedStar system and coordinating follow up care by setting up appointments based on referrals and orders provided by physicians. Primary Duties and Responsibilities Assists in coordinating patient care from an administrative perspective by scheduling diagnostic tests, follow up visits, specialist visits and procedures. Completes Patient Service Coordinator duties during downtime and when asked by leadership. Contacts patients after Urgent Care visits. Obtains insurance authorizations for tests and procedures as needed. If needed contacts patients prior to appointments. Provides exceptional customer service by speaking to patients in a service oriented, courteous, and professional manner. Researches appointment options for patients while taking into account factors such as insurance coverage, transportation, language barriers and financial need. Supports the needs of multiple patients at the same time. Minimum Qualifications Education High School Diploma or GED required. Experience 2 years experience working in a medical office assisting in the coordination of patient care required. Knowledge, Skills, and Abilities Basic computer skills. Familiarity with Microsoft Excel. Excellent verbal and written communication and customer service skills. Ability to maintain a work-pace appropriate to the workload within a flexible work schedule. Ability to establish and maintain effective working relationships across the health system. Ability to multitask and work with patients from a wide array of backgrounds. Knowledge of medical terminology and anatomy. This position has a hiring range of $20.17 - $35.04